Customer Service Training

Lindsey Lee Parkman

Permanent address: **** Benningfield Ct. Norfolk, VA 23503

Current Address: VMI Box 8-1198, VMI, Lexington VA, 24450, Cell: 757-***-****

Email: *********@****.***.***

OBJECTIVE To seek a full-time, entry level position so that I may be able to use my leadership, interpersonal and organizational skills along with a strong work ethic and flexibility.

EDUCATION Virginia Military Institute (VMI), Lexington, VA

Bachelor of Science, May 2012

Major: Psychology Minor: Spanish

CGPA: 2.45, Dean’s List

LEADERSHIP EXPERIENCE AFROTC Squadron Commander, Fall 2011

VMI AFROTC, Lexington, VA

• Writing Operation Orders for Air Force detachment personnel

• Managing Physical Training for the entire squadron

• Writing performance evaluations and giving feedback

Senior Mentor, Fall 2011

VMI, Lexington, VA

• Teaching freshmen rules and customs after matriculation

• Assisting with academic challenges that may occur

• Guiding freshmen towards becoming upstanding and morally sound cadets

WORK EXPERIENCE Dispatcher, May 2011- Present

Epix Aviation [formerly Tidewater Flight Center], Chesapeake, VA

• Scheduling maintenance, inspections, flights and ground instruction

• Managing payments and billing finances

• Customer service and visitor information and guides

• Training new employees

SKILLS Computer: MS Excel, MS PowerPoint, MS Word, MS Publisher

Language: Spanish (Intermediate)

COLLEGE ACTIVITIES Club Athlete/Cadet in Charge, AY 2011-2012

VMI Club Field Hockey, Lexington, VA

• Writing memorandums for Institute officials to attend games and practices

• Ordering equipment on an annual basis from authorized retailers

• Scheduling games and practice times

• Coordinating locations and practice times with Institute Officials

• Publishing information for the team’s use

ROTC Cadet, Fall 2008-Present

Detachment 880, VMI, Lexington, VA

• Learned History, Customs and Courtesies of the United States Air Force

• Learned Small Unit Military Operations and tactics for urban terrain

• Lead CBERNE training for all cadets

• Learned National Security Affairs

REFERENCES Available upon request

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