QA/Tester (Manual) Job Opportunity - Austin, Texas - July Start Date

David Dennis

**** * *** **, ******, TX ***** · 512-***-**** · *****.******@*****.***

Experience

Software Testing/Training/Deployment/Documentation

Desktop/Laptop/Printer deployment

Help Desk/Customer Service

Website Administration

Digital Asset Management Administration

Graphic Design

Employment

Field Tech, Interface Computer Communications, Inc., Georgetown, Texas, April 2009 –May 2009 (Temporary Deployment Project)

Installation, troubleshooting and configuration of Dell desktops, laptops and printers for the Austin Independent School District

One-on-one training with laptop users

Re-imaged computers as needed

QA Software Tester, Freescale/Synergy Services (Contract), Austin, Texas, February 2008 –March 2009

Tested and regressed multiple firmware/hardware configurations of beta MP3 players on multiple OS environments using batch files, automated tests and manual test cases

Reported defects in Jira

Worked with software developers to resolve defects

Wrote and updated test plans and test scripts

Re-imaging and configuration of lab computers

Wine Department Team Member, Whole Foods Market, Austin, Texas, February 2007 –February 2008

Assisted wine buyer with stocking, ordering, and customer service

Ran wine department when wine buyer was gone

Built wine stacks and beer displays

Production Artist/ Content Management Admin, Global Marketing, Whole Foods Market, Austin, Texas, September 2005 – December 2006

Created store signs and other marketing material for national marketing programs

Published internal, online private label product newsletter

Worked with project managers to develop marketing materials

Worked closely with art director to maintain look and feel of materials

Created and maintained intranet national marketing website

Administered, trained users, and created documentation for Cumulus, a Digital Asset Management database for regional and national marketing art directors and production artists

Worked with IT, end-users to coordinate Cumulus upgrades

Web Admin/Content Management Admin, Global Communications, Whole Foods Market, Austin, Texas, September 2003 – September 2005

Updated and maintained Whole Foods Market store calendars on external website

Assisted webmaster in site maintenance

Maintained Cumulus, a Digital Asset Management database for regional and national marketing art directors and production artists

Trained Cumulus users and wrote training documentation

Worked with IT department for Cumulus upgrades and testing

Researched and helped bring in Cumulus to Whole Foods Market

Systems Analyst I, Warehouse Management Systems, Whole Foods Market, Austin, Texas, May 2000 – September 2003

1st level help desk support for Whole Foods Market distribution centers

Worked closely with technical and database resources to resolve technical problems

Resolution of customer functional questions and issues

Understanding of entire data flow between three different but integrated software components (PeopleSoft, EXE, and an in-house ordering system called OrderLink)

Responsible for testing, set-up, training, documentation and support of distribution centers from beginning of project to Go-Live and continued support post go-live

Managed print queues and user processes from command line (Unix)

Data Entry, National Accounts Payable, Whole Foods Market, Austin, Texas, September 1999 – May 2000

Maintained and supported a national database for new and existing vendors in PeopleSoft

Communicated with store accountants concerning vendor information and discrepancies

Initiated vendor check run schedule in PeopleSoft

Resolved information errors, duplicate vendors and stuck or non-paying vouchers

Specialty Team Member, Whole Foods Market, Austin, Texas, June 1998 – September 1999

Charcuterie Buyer and Dip Maker, Whole Foods Market, Boulder, Colorado, January 1998 – June 1998

Cheese Buyer and Dip Maker, Whole Foods Market, Austin, Texas, July 1995 – January 1998

Team Member, Whole Foods Market, Austin, Texas, December 1993 – July 1995

Education

Bachelor of Fine Arts in Fine Arts, University of Texas at Austin, 1991

MCSE program through the Continuing Education Program at the University of Texas at Austin

Computer Skills/Knowledge

SQL Robot

Green Hills Slingshot (debug tool)

Microsoft Office Suite

Jira (Bug tracker)

Remedy

Plays For Sure 2.2 (automated testing)

WHQL (Windows Hardware Quality Labs)

WpdMon (traffic capturing)

TOAD (database and application development tool)

Familiar with SQL database design and queries

Mac OSX

Mac OSX Server

Windows Win2k, XP, Vista

Ubuntu Client (Linux)

Fedora 10 Server (Linux)

Firewalls, TCP/IP, Apache 2.0, SSH, DNS, Sendmail

Unix (AIX)

EXE (Warehouse Management System)

Cumulus (Digital Asset Management)

Dreamweaver

HTML/CSS

Photoshop CS

Illustrator CS

InDesign CS

Wordpress setup and customization

NoteTab Pro (HTML editor)

Familiar with Javascript, PERL, PHP, Java

Linux/Unix OS

Certifications

MCSE NT 4.0 (expired)

A+ certification

Currently pursuing Linux + certification at Austin Community College

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