Medical Assistant Customer Service

Victoria Moore

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**** ********** ****** *** *-5,Philadelphia, Pa 19138

Home 215-***-**** - ********.*******@*****.***

Professional Summary

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Hard-working experienced Certified Medical Assistant/Phlebotomy Technician focused on positive results and clients satisfaction. Reliable, conscientious and capable of taking initiative.

Core Qualifications

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Strong verbal communication

Conflict resolution

Microsoft Office

Quick learner

File/records maintenance

Extremely organized

Computer proficient

Experience

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Physical therapy aide

May 2010 to November 2011

Cottmam Medical, Rehabilitation Services -Elkins Park, Pa

Worked directly with patients responsible for applying heat and ice on the different modalities for pain relief due to accidents

Analyzed departmental documents for appropriate distribution and filling

Provided on site training

Monitored multiple databases to keep track of company records

Consistently recognized by management for providing superior customer service

Hired as a physical therapy aide left as a front office person.

Medical Assistant/Front office person

April 2008 to May 2010

Chestnut Hill Medial Center - Chestnut Hill, Pa

Effectively controlled the release of proprietary and confidential information for general clients lists

Analyzed departmental documents for appropriate distribution and filling.

Organized and coded all documents related to due diligence for insurance companies

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies

Performed clinical tasks such as: taking patients vitals signs, height, weight, and documenting reasons for visit in medical chart. Performed skin testing, urine test and drew blood. Ensuring Doctors and Nurses had a smooth transition from patient to patient.

Medical Assistant/Front office person

March 2006 to April 2008

Packaged specimens for pick up for quest diagnostic. Scheduled laboratory test and completed necessary forms for physicians referrals and hospitalizations, drawing blood. Took patients vitals signs. Answered phones using proper phone etiquette. Scheduled appointments for specialists. Performed EKG’s, cleaned exam rooms in between patients to ensure a smooth transition.

White Marsh House Nursing Home - Flourtown, Pa

Performed initial client assessment and analysis to begin the process of getting clients familiar with the house.

Supported Chief Operating Officer with daily operational functions.

Successfully led key projects which resulted in better care for our clients

Dispensed Meds

Education

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Thompson Institute 2007

Philadelphia, Pa., USA

Certified Medical Assistant- Diploma

Phlebotomy Technician-Diploma

Germantown High School 1997

Philadelphia, Pa., USA

Business

High School- Diploma

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