Help Desk Specialist
Resume:
Addam Simon
***** ***** ***** ***** *** ***
Richmond, VA 23233
*********@*****.***
Objective:
To obtain a challenging position in a large corporation as a Help Desk Support Specialist. I specialize in supporting end users with troubleshooting issues. My ideal position would require traveling to client sites and involves troubleshooting of hardware, software, and system infrastructure of a business network.
Work Experience:
Taste Of Thai.
Waiter/Host (Dec 05- Present)
As a waiter I was responsible for taking patrons orders as well as serving them their food. I was also a Host who was responsible for taking orders over the phone as well as seating the patrons.
Medaille College.Intern.
Help Desk Support Specialist (June 08- Aug08)
As a Help desk Support specialist I have a wide range of responsibilities. One of my roles is troubleshooting students with any questions they have regarding connecting to the network, MS Office Suite, and Black Board. I also created user manuals for MS PowerPoint on a Mac and to teach students and professors how to use Turnitin.com. I also assisted the techs with reimaging computers as well as the installation of printers and many other programs on the schools network.
IR Mueller Corporation
Security Guard (Feb 04 -Aug05 )
As a security guard I periodically patrolled buildings and grounds of commercial establishments. I was also responsible for examining doors, windows, and gates to determine that they are secure. As well as observing departing personnel to guard against theft of company property, I also kept a daily log to record time of inspection trips as well as incoming packages and building guests.
Education:
State University College of New York at Buffalo, New York
Bachelor of Science in Computer Information Systems. (8/08)
Erie Community College, Buffalo, New York, August 2005 - December 2005
State University College of New York at Geneseo, New York, August 2001 – December 2003
Communication Skills:
One of the most impact-full characteristics of my personality is my affability and leadership. This, along with 3 plus years of customer service gives me the ability to communicate well with staff, clients, vendors and end users in a multitude of different environments.
Computer Skills
I have spent multiple hours working with the many different computer languages and the general usage of applications.
* Microsoft Visual Basic * Dreamweaver * SQL
* PC Hardware * Linux * ASP
* Microsoft Access * Windows Vista * HTML
* Networking Hardware * C++ * XML
* Windows XP * Microsoft Excel * PL/SQL
* Java Script * Windows 98 * Microsoft Word
* Microsoft PowerPoint * CSS * Microsoft Project
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