Project Manager Management
Resume:
LYNNE WIEKERT, PMP
Career Summary
Ms. Wiekert is a Sr. Project Manager with over 15 years of managing mid to large scale IT projects. She has managed projects in a banking, transportation, pharmaceutical, retail services and financial industry and is PMP Certified. Ms. Wiekert has managed the full life cycle of the projects from gathering requirements, creating project plans and schedules, managing budgets and resources, running project meetings and tracking project status. She has extensive experience utilizing MS Project and Visio.
Skills and experience include:
• Over 15 years of Project Management, managing application, infrastructure and eCommerce projects including Portal projects at JP Morgan Chase.
• Managed multiple projects concurrently delivering on-time and on-budget.
• Project delivery standards, guidelines and procedures.
• Metrics and scorecards.
• Oversee portfolio and program management as well as project delivery standards, guidelines and procedures.
• Setup repository for Business Portfolio;
• Managed online Portal and QA Testing Projects.
• Management of department that on-boarded clients to ACH and Global ACH through the Global Client Access portal.
• Implemented major CRM system.
• Experience in Process Improvement.
• Utilized various methodologies including ITIL v3 and Waterfall.
Technical Skills
• CA Clarity PPM Tool v12.1
• Quick Base
• All Microsoft Office tools (Word, Excel, PowerPoint, Outlook, MS-Project, Visio)
• Various Defect Tracking Tools (including Mercury Quality Center)
• Various Test Automation Tools (Including Mercury’s Winrunner and Loadrunner, Segue, and Rational’s SQA)
• Workflow Management Tools
• Various Requirements Management tools (including Doors, Caliber)
Professional Accomplishments
PMSI Online - Tampa, FL 4/10 – Present
Manager – IT PMO - Pharmacy Operations
• Organize and prepare the topics and agenda for Executive Governance meetings where IT work and Client Implementations are reviewed and approved;
• Work closely with both IT and the Pharmacy LOB in establishing project priorities and managing project pipeline;
• Manage team consisting of project managers, business analysts, tech writer and Clarity administrator;
• Oversee portfolio and program management as well as project delivery standards, guidelines and procedures supporting mainframe and AS400 systems;
• Responsible for PPM tool and its usage with project tracking and support;
• Stabilized Project Management and Business Analyst staffing.
JetBlue – New York, NY / Orlando, FL 5/09 – 4/10
IT Project Manager
• Directed the IT Project Management Office for project tracking and administrative management for IT including:
o Financial management;
o Communications;
o Project delivery standards, guidelines and procedures;
o Metrics and scorecards;
• Delivered annual IT budget;
• Setup repository for Business Portfolio;
• Organized the Quick Base document library to house project standards, guidelines and templates;
• Created capacity planning tool and a supply/demand tool for allocating resources to projects.
Portable Management Solutions 7/07 – 5/09
President – Owner
• Developed and delivered training material and video for various subjects including:
o Project management;
o Preparation for the PMP exam;
o ITIL v3;
o Soft skills business training.
JP Morgan Chase 2/03 – 7/07
Sr. Project/Program Manager
Access Treasury Services, Global Client Access LOB / Retail Banking IT
Responsibilities during tenure included:
• Directing Project Management Office and QA Test departments;
• Managed online Portal and QA Testing Projects;
• Management of department that on-boarded clients to ACH and Global ACH through the Global Client Access portal;
• Management of quality assurance and control of software delivery through testing methods and department standards.
Bowne, Inc. 1/02 – 2/03
Sr. Manager – Business Applications
• Responsible for maintenance of major business systems supported by staff that included project managers, business analysts, developers and testers;
• Implemented a major CRM system;
• Responsible for liaison activities with Business Executives to ensure IT support of business objectives and solutions.
Portable Management Solutions 5/98 – 1/02
Project Manager – Owner
• Owned and operated small business that provided consulting services in the following areas of expertise:
o Project management;
o Process improvement;
o Quality assurance testing.
BSG Consulting 5/93 – 5/98
Sr. Project Manager
• Performed duties as Senior Management Consultant on assigned projects
• Clients included:
o Philips Lighting, Inc. – Implemented a customized Rough Cut Capacity Planning System; Unix platform;
o Bowne, Inc. – Implemented a custom Work Management System for Print Services / Jobs (BOSS); client server PowerBuilder/Sybase platform;
o Union Pacific – Conducted study of current mainframe systems (written in RAIL language) and provided options for moving to new client server technology;
o ITT – converted mainframe floor planning system to Power Builder/Sybase platform;
o Bears Stearns – Conducted study of current delivery methodology and provided Software Delivery Lifecycle standards and guidelines.
Andersen Consulting 7/86 – 5/93
Senior Manager
• Sears – Worked as a consultant Implementing mainframe systems for distribution logistics for retail, catalog and home delivery lines of business for over 4 years;
• Dept of Health and Social Security – UK – Implemented Help Desk supporting mainframe applications;
• Waste Management – Implemented custom billing and accounts receivable system.
Education
Project Management Institute 2003
PMP Certified
Northwestern University 1986
BA Economics
Misc:
Project Management Institute (PMI) – Tampa Bay Chapter
Director of Mentorship and Roundtables, 2009 and 2011
Taught PMP Exam Preparation classes in Risk (2009, 2010) and Scope (2011) topics
PMI Symposium (2009) and other event activities
Tampa Bay Executive Forum (2009 and 2011)
Project Management Institute since 2003
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