Technician Customer Service
Resume:
To whom it may concern, I have also uploaded my resume for your consideration
ROBERT MATHURIN
*** **** *** #***, ******, MA 02169
***********@*****.***
OBJECTIVE
To obtain a position as a network support technician or field support technician, telecommunications or broadband repair technician, in which acquired expertise, creative talents in supervision, training and commitment to excellence in customer service will have valuable applications. I have excellent communications and writing skills and I constantly strive to enhance my technical skills and continuing my education to further enhance my potential for growth.
SUMMARY OF QUALIFICATIONS
I am an innovative professional with over 15 years of progressive experience with emphasis in customer service, training, team supervision and mentoring. I have attained A+ hardware and operating systems technologies training, I am a telecommunications technician specializing in CAT5/CAT6 cabling and 66/110 block punch downs and terminations and certifying, networking, video, telephony, digital voice, data, wireless technologies and security. I am proficient in configuration and connectivity troubleshooting and repair of windows PC’S. I am MAC OS knowledgeable and have a solid understanding of LAN/WAN topologies and of Microsoft networking including TCP/IP, DNS and VPN. I am a quick study with the ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new methodologies. I am an energetic and self-motivated team player who can be at ease in high stress, fast-paced environments requiring multitasking.
WORK OF EXPERIENCE
ESSENTIAL SYSTEMS SOLUTIONS - FREDRICK, MD SEPT. 2008-PRESENT
Field Engineer- Installer technician of POS systems-duties included hardware and software installation including POS servers, routers and switches, Cashless appliances, CAT5 cabling, network migrations, network rack assembly, terminations, certifications site surveys and on-site service and preventative maintenance. Additional duties also include installation and configuration of Cooper-Atkins wireless temperature monitoring instruments, Delphi Customer order display units, Panasonic wireless headset units and Panasonic Network cameras including POE.
TEK SYSTEMS- Framingham, MA May 2008- Sept. 2008
Technician- duties included structured cabling, testing and certifying of CAT5/CAT6, data and fiber optic cabling and 66/110 block punch-downs, terminations, use of testing equipment including VOM’s and SLM’s installation and configuration of routers and switches.
TriWire Engineering Solutions Inc. - Tewksbury, MA May 2004 - March 2008
Broadband Technician- duties included Installation and service of all broadband services including telephony, hi-speed internet service, HDTV and wireless networking services. Additionally necessary onsite upgrade to desktop computers and networking hardware to facilitate use of newly installed hardware and software including firewall and security. Additionally data backup and transfers were performed when required to various media types . Additional duties included residential & business wiring of coaxial and CAT5e/Cat6 cabling, punch downs, terminations and installation of equipment providing broadband services including hi-speed internet, VOIP telephony and networking services. Additionally networking through use of various industry standard wireless routers including Cisco/Linksys. I’ve also provided team supervision and mentoring as interim field operations manager for Oakland California site of approximately 20 field technicians and dispatchers.
AM Broadband - Framingham, MA Feb 2003-Nov 2003
Technician- duties included wiring and installation of broadband services & Installation of Digital Subscriber Terminals, cable modems and gateways for home networking through use of various industry standard wireless routers including Cisco/Linksys and Netgear thus providing excellent firewall and antivirus security.
Futurist Entertainment Inc. - Beverly Hills CA May 2000 -Feb 2001
Technician- duties included desktop technical support and maintenance of midsize Local Area Network including PC, printer and scanner setups, firewall and antivirus security, and configurations.
University of Phoenix student in Gardena Ca. and also an
independent telecommunications contractor - Hawthorne, CA Sep. 1995-May 2000
Media One - Los Angeles Ca. June 1993-Aug 1995
Service technician - duties included in-home repair or replacement of malfunctioning customer’s equipment and plant repair include damaged distribution cabling, amplifiers and passive devices.
EDUCATION:
University of Phoenix: Gardena California Sep. 1998-Dec 1999
BS Business management- pending
US Air Force Community College Jan. 1987-Dec-1990
Electronic communications and cryptography
NYC Technical College Brooklyn, NY Sep. 1984- Jun.1986
Major - Electromechanical Eng. Technology
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