Management Project
Resume:
Nancy Driver
************@*******.***
Certified SAP Organizational Change Management Lead with 5 full life cycle SAP implementations. Expertise in delivering solutions that enable change, increase utilization and improve business results. Resourceful professional who takes initiative, builds strategic partnerships and achieves identified goals.
Change Readiness, Stakeholder Engagement, Leadership Alignment, Communications, Governance & Compliance, Transition Planning, Training Strategy & Plans, Business Process Change, Risk Mitigation
Software Skills:
Microsoft Office 2010 & 2007: Word, PowerPoint, Excel, Project, Publisher, Access, Visio, Outlook, Live Meeting and SharePoint. GroupWise. WebEx. Lotus Notes and Sametime.
Certifications:
• SAP Organizational Change Management, University of Texas at Dallas, 2011.
• Business Process Improvement, Organizational Dynamics Institute (ODI).
• Training & Development, American Society for Training & Development (ASTD).
Degrees:
• Master of Science, Management & Human Relations
• Bachelor of Science, Business Administration
Selected Accomplishments:
1. Provided OCM for a Fortune 5 global oil and gas energy company on 23 IT projects, including 2 SAP projects. Led 6 OCM Practitioners. Delivered OCM support.
2. Delivered OCM on a multi-million dollar International SAP implementation. Completed 3 full life cycle roll outs for 8 major businesses in 14 months.
3. Managed a cross-functional OCM Team of 12 people on a $5M+ International IT system roll out with over 75,000 global users.
4. Supplied OCM support for a new online system with over 3,000 end users. Reduced costs 100%, improved turnaround time 90%; saved $200,000 annually.
5. Provided OCM on a $10M+ software project. Decreased development time by 40% and increased client satisfaction. Reduced rework, increased accuracy, improved team communications, saved time and money with a major client.
ConocoPhillips – Senior Consulting Manager, OCM IT Stream Lead
Enterprise Applications, IT Operations & Data / Interfaces January–May 2012 (contract)
• Provided OCM on 23 global IT projects, including IT User Experience and 2 SAP projects. Led 6 OCM Practitioners and maximized efforts. Delivered OCM support.
• Partnered with PM’s and Business Leads to identify OCM needs, supported business process mapping, developed and delivered customized communications on each project.
• Created a change management plan and conducted stakeholder analysis on each project.
• Developed an overall communications plan for the OCM IT stream. Coordinated with OCM stream leads, OCM practitioners, key stakeholders and Corporate Communications.
Lockheed Martin – SAP Organizational Change Management Lead 2010 – 2011
• Led OCM on a complex multi-million dollar International SAP deployment. Successfully completed 3 full life cycle roll outs for 8 businesses in 14 months.
• Partnered with sites and provided OCM support. Coordinated stakeholder engagement, business process mapping, training and communications to achieve project goals.
Raytheon – Organizational Change Manager 2008 – 2009 (contract)
. Led and managed a cross-functional OCM Team of 12 people on a $5M+ enterprise-wide IT solution for 75,000 global users.
. Created and implemented a customized readiness assessment to identify stakeholder needs and mitigate risk.
. Identified business process changes and developed plans to reduce potential disruptions across multiple business functions and locations worldwide.
. Developed and executed the training and communications strategy and plans.
UT Southwestern Medical Center – Senior Consultant 2006 – 2007
. Provided OCM for a customized online system with over 3,000 users. Led stakeholder and SME engagement, change readiness, leadership alignment, training and communications.
. Improved turnaround time 90%, reduced costs 100% and saved $200,000 annually.
. Designed and executed the OCM strategy and plan including stakeholder engagement, leadership alignment, change readiness, communications and training, resulting in success.
Countrywide – Senior Consultant 2004 – 2006 (contract)
. Delivered OCM on a new national web-based system. Led stakeholder involvement, business process mapping, change readiness, training and communications.
. Improved turnaround time 95%, reduced costs,increased customer satisfaction 90%.
. Developed and implemented cost-effective OCM solutions aligned to business strategies. Improved processes 75%. Increased initial customer satisfaction 80%.
Trinity Mother Frances Health System – Director 2002 – 2003
. Designed and implemented customized organizational change management and training solutions aligned to business initiatives; enhanced effectiveness and improved performance.
. Led a team of 23 direct reports and reduced turnover by 20% in one year. Achieved 6% savings on a $1M budget.
. Achieved and maintained 99% customer satisfaction scores organization-wide.
. Conducted a major compliance investigation. Identified gaps and implemented a corrective action plan to mitigate risk and avoid legal issues.
Quorum Business Solutions – Senior Consultant 2001 – 2002
. Delivered organizational change management services on a $10M+ international software project. Decreased development time by 40% and greatly increased customer satisfaction.
. Reduced rework, increased accuracy, improved team communications, saved time and money on a software implementation project with a major natural gas and energy client.
. Provided organizational change management support for the integration of 3 major offices into one unified organization, including acquisition of a separate company located in Canada.
. Improved and managed training programs, resulting in greater productivity of employees on multiple software projects throughout the US and Canada.
Professional Development:
. Organizational Change Management:
o SAP Organizational Change Management Certification, UT Dallas.
o Change Management Methodology & Tools: Prosci ADKAR, Ernst & Young, Deloitte, and Kotter. Change Transformation & Leadership: Being First.
. Project Management, SAP, ERP, Business Process Management, Six Sigma.
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