Customer Service Manager
Resume:
Kevin Jackson
**** ********* **. • Atlanta, Georgia 30331 • 404-***-**** • nwbe2x@r.postjobfree.com
Professional Summary
I am a Transportation, Supply and Distribution industry professional with strong analytical skills and an ability to make competent decisions. I have the ability to simplify and communicate complex solutions as well as plan and deliver project work in a timely manner. I can prioritize planned and unplanned work while accomplishing company goals
Operations Experience
C0-OP Transportation Stone Mountain , Georgia
Operations Manager 05/2004 to 11/2011
• Worked jointly with customers to identify customer concerns and create amicable solutions.
• Supervise fleet drivers, satellite drivers, and dispatchers.
• Proficient in Supply Chain Management, including:
o Purchasing, inventory control, and planning distribution.
o Manage Transportation of refined products.
o Manage driver workforce. (Climbing and gauging tanks to sampling product, handling and testing liquid petroleum products, Safe transportation of hazardous material).
• Manage emergency response.
• Responsible for keeping and maintaining maintenance records and scheduling maintenance.
• Log book training, safety training.
• Maintain D.O.T. daily hours of service logs for drivers assigned to terminal.
• Manage daily route schedules.
• Demonstrate competency in all aspects of operations.
• Manage terminal budget.
Rules and Regulations
• Knowledge of emergency response action plan, product capability, and hazardous material placarding
• DOT regulations (tank certificates, proper routes for hazardous material)
• Loading terminal policy for each terminal (aviation, construction or commercial fuels)
• Ensures all employees are following the uniform policy and hours of service policy established by federal regulators (DOT, EPA, OSHA, FEMA).
Florida Rock and Tank Doraville, Georgia
Dispatcher / Account Manager 06/2002 to 02/2004
• Manage petroleum procurement systems.
o Download Inventories for multiple locations.
o Analyze inventory information and calculate retain and run out time
o Monitor refinery information, product availability and pricing.
• Purchase cost efficient fuel for customer
• Maintain and audit purchase records.
• Troubles shoot customer concerns.
• Supervise fleet drivers and satellite drivers.
• Establish performance ratios between drivers and dispatched shipments.
• Insure operational personal has proper information to perform job assignments.
o Loading cards; routing information, plackards.
o Delivery location information.
Kenan Advantage Group Doraville,Georgia
Dispatcher / Account Manager 11/1996 to 07/2002
Managed Fleet Resources:
• Managed high volume petroleum distribution accounts
• Maintain accurate billing and delivery records.
• Set ratio between driver and truck in a 24 hour operation.
• Ensured drivers followed all guidelines of federal regulators (DOT, EPA, OSHA, and FEMA).
• Coordinate training of transport operators within D.O.T. regulations for caring hazardous material.
• Log book training
• Insure operational personal had proper information to perform job assignments.
o Loading cards; routing information, plackards, and delivery location information.
o Trained drivers on the computerized loading racks
o Ensure operating procedures were consistent with each loading terminal.
• Report accidents and enforced SOP for drivers.
• Service improvement / Customer service:
o Explain service commitments to customers.
o Create a more efficient operation by collecting daily sales information; creating charts, and logging all dispatch processes.
o Recommend appropriate service consistent with the analysis.
o Support and maintained a positive working relationships with customers to ensure delivery commitments are met
Fedex Dunwoody, GA
OPS Manager 09/1989 to 06/1996
• Coordinate service area and operations for North Metro zip code exchange including: managing couriers,customer service agents, and package handlers.
• Plan and control annual budget for station operations with the other shift managers.
• Maintain close liason with regional sales and marketing department for implimentation of sales and incentive programs.
• Trained operational personal both interactive and audio visual and maintained training files for each employee.
• Trained employees to use computerized package tracking systems, process International, Domestic, and Hazardous Material shipment. (shipper declarations and declared values (DCV).
• Proper packaging and loading technique.Managed reports and statistic for service enhancement.
• Recieved Bravo Zulu For Outstanding performance 1995-1996 for developing a mini sort to expedite bulk shipments.
• Managed 26,000 piece outbound daily
EDUCATION
Oglethorpe University Atlanta, GA
COMPUTER SKILLS
• Skilled in Microsoft Office
• Proficient with AS 400 and Logos 1, 2, 3
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