Executive Assistant

**** ******* *** #***, *** Nuys CA. *****

818-***-**** Phone * ************@*****.***

Bachelor of Science in Technical Management

Emphasis: Management

DeVry University – Southern California

Graduation: June 2005

(GPA 3.82)

TECHNICAL SKILLS

Microsoft Programs (Word, Excel, PowerPoint, FrontPage, Access, Project, Outlook, Visual Basic) Adobe Programs (Photoshop)

Ability to work independently (Multi-task)

Excellent written and verbal communication abilities

Typist (60 wpm)

English/Spanish speaker

RELEVANT COURSES

• Operation Strategies • Senior Project • Motivation and Leadership

• Principles of Management • Advanced Database • Statistic for Decision Making

• Project Management • Operating Systems • Principles of Web Development

• Database Essentials • Object Oriented & design • Structured Analysis & Design

WORK EXPERIENCE

LAPD., Los Angeles, CA April 2010- April 2011

Peace Officer

Investigate crimes, arrest, patrolling communities and general police services.

Unitrin Specialty, Woodland Hills, CA September-2005 to April 2010

Casualty Adjuster

Investigate and resolve aspects of first and third party auto physical damage claims. Responsible for resolution of all paid, repairable physical damage exposures for an assigned team. Conducting an accurate coverage investigation on each claim assigned. Accurate documentation in claim notes. Precisely reserving each exposure. Responsible for conducting thorough investigations. Responsible to comply with the Department of Insurance Regulations in the state in which the accident occurred. Responsible for reviewing assigned claims in order to ensure proper company guidelines and to negotiate if possible a fair settlement.

Providing quality customer service. Accurate file handling that includes ordering police reports, appraisals and partial independent investigations. Responsible for making accurate payments. Identifying red flags and referring claims to SIU. Maintaining quality time management/organizational skills. Also responsible for answering all incoming calls, complaints to resolve any questions that customer might have during the process.

S.C.P.T.A.C., Los Angeles, CA 90020 August 2000-September 2005

Junior Claims Examiner

Processing professional, advanced claims and hospital bills. Knowledge of medical terminology (CPT codes), ICD classification, Home Health and Death Benefits and prescription drugs. General Office Clerk, switchboard, data entry inventory, filing, open and send mail classified.

Professional References upon Request

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