Project Management

EILEEN S. AQUINO

**** *********** ***** • Aurora, Illinois 60502 • ************@*********.*** • 630-***-****

QUALIFICATIONS PROFILE

Skillful and dedicated professional with extensive experience in the coordination, management, and support of daily operations. Provide results-oriented program and project leadership, demonstrating exemplary planning, orchestration, and execution skills. Outstanding ability to develop, implement, and revamp business processes for dramatic cost and productivity improvements. Offer 15+ years’ experience with expertise in the following:

Project management acumen, playing a key role in control of scope, schedule, change, issues, and risks; provide superior analysis, consultation, and orchestration across all project phases and efforts.

Proven track record of accurately completing research, reporting, information management, status tracking, and project coordination efforts within scope, schedule, and budget requirements.

Exceptional leadership skills, directing office staff, cross-functional project teams, and client stakeholders, collaborating successfully to organize and facilitate projects and organizational initiatives.

Ensured optimal change management through superior organizational, multitasking, and communication / leadership skills; demonstrate finesse in all interactions.

Ensured financial planning, forecasting, and budget administration, including iterative budget analysis and estimation for ongoing alignment with operational and project objectives.

PROFESSIONAL EXPERIENCE

NOKIA (LOCATION & COMMERCE) – Chicago, Illinois

Business Analyst/Project Coordinator – Location & Content, August 2009 to Present

Manage diverse projects across all aspects of planning, resource allocation, and financial management.

Coordinate multi-phased maintenance projects ensuring high quality implementation to meet business requirements; leverage project management best practices to evaluate, identify and respond to project risks, deliverables and emergent issues; create and communicate responsibility matrices. Perform real-time tracking of budgets, schedules, and statuses and consult with stakeholders to develop strategic and tactical solutions to project requirements, risks, issues, and obstacles. Identify and pursue opportunities to streamline, redesign, and automate new and existing processes. Key Contributions:

• Assumed financial planning and analysis responsibility for capital expenses (CAPEX), as well as budget administration, allocation, tracking, and reconciliation.

• Manage monthly L&C financial accruals for cost accountability, accuracy and timeliness of financial statements.

• Assisted in financial forecasting / prediction models and tools, enabling improved financial reporting, budgeting, both short- and long-range financial projection.

• Support budget planning, forecasting, and administration, leveraging iterative budget analysis and estimation techniques to adjust budget forecasts in alignment with project requirements and deliverables.

• Play instrumental role in budget and financial planning process improvement for increased accuracy and improved turnaround time, including development of new tools, processes, and standards.

• Contributed to stakeholder consensus building, establishing common understanding of and commitment to project requirements, tasks, and objectives; foster cross-functional collaboration and communication channels.

• Develop effective project performance metrics and reporting methods providing real-time statuses.

MATRIX RESOURCES – Atlanta, Georgia

Administrator/Consultant, January to April 2009

Contracted for AT&T e-Learning initiative, managing end-to-end project implementation effort.

Assumed responsibility for implementing CP09 e-Learning initiative to provide on-demand virtual training modules for staff; performed needs analysis, consulting with project sponsors and governing bodies to define requirements. Leveraged expertise in change and risk management to develop project controls ensuring top deliverable quality. Liaised with and managed internal / third-party project staff, vendor relations, and performance. Communicated project statuses, issues, and decision points to senior leaders. Key Contributions:

• Led user acceptance testing (UAT), documenting all testing plans, scenarios, cases, and outcomes; utilized best-practice defect management to communicate with developers and follow-through to resolution.

• Held full responsibility for management of vendor performance, responsiveness, and deliverable quality.

• Introduced SharePoint for project planning, reporting, communication, and management.

ACCENTURE – Chicago, Illinois

Contract Management Administrator, June 2007 to January 2009

Built impressive record of achievement and advancement within global consultant company.

Managed client relations and administrative duties in direct support of technology consulting engagements. Administered and ensured compliance of contractual documents and changes, including subcontracts and third-party agreements; led escalation efforts for non-compliance. Promoted cost containment and team efficiency, developing and revamping processes in alignment with objectives and performance benchmarks; designed processes supporting new objectives and performed extensive document management. Promptly responded to client issues and concerns. Managed vendor and supplier adherence to service-level and schedule agreements. Collaborated with Finance to analyze deliverable payments; leveraged business analysis skills to identify areas for improvement. Trained and mentored staff involved in contract management. Key Contributions:

• Worked with Project Managers to develop proactive strategies to enhance the contract development (i.e, resource planning, roles/responsibilities, work plans, timelines, budgets) execution, and management efforts; designed and implemented comprehensive contract management policy and procedure standards documentation.

• Effectively tracked and administered contract deliverable and milestone accomplishments, as well as ensured client acceptance of primary contract and subcontract deliverables.

• Performed gap analysis on existing processes and recommended solutions.

• Substantially increased awareness of contractual compliance for enhanced contract administration focus.

ACCENTURE – Chicago, Illinois

Change Management Process Administrator, July 2006 to June 2007

Served within Project Management Office (PMO), managing statuses, changes, risks, and issues. Authored communications, risk management, and timeline documents. Analyzed and updated project statuses, follow-up requirements, and results. Facilitated status / risk meetings and reporting, as well as brainstorming sessions. Administered weekly meetings and follow-up actions. Maintained system-based project data. Key Contributions:

• Managed client change requests through closure; generated weekly Impact and Issue Analysis reports.

• Performed client training for tools and applications related to specific engagements.

• Spearheaded on-boarding and off-boarding of client engagement team members, flawlessly maintaining project team rosters and communication distribution lists; oversaw housing and logistics for engagements.

ACCENTURE – Chicago, Illinois

Senior Business Operations Support, Legal & Strategic Services, October 1997 to July 2006

Served as senior administrator for daily operations, project manager for special assignments, and lead for executive support team. Supported resource management and consultative planning for department heads. Managed vendor / supplier relationships. Held responsibility for confidential records and document management. Instrumental in analysis of budgeted and expense staffing; served in human resource and accounting roles, recording POs, managing AP invoices, and scheduling new hire orientations. Key Contributions:

• Served as trainer / instructor for office productivity and business administration software applications.

• Developed and authored an array of proposals, presentations, and high-level correspondence.

• Designed and managed a database-driven business tool to successfully address emerging needs.

EDUCATIONAL BACKGROUND

Bachelor of Arts, English • ST. PAUL COLLEGE, Manila, Philippines

Professional Development: Contract Management: The Art of Consultation & Communication, Processes and Policies Training | Service Excellence | Service Transition | Business Writing | Fundamentals of Forecasting| Fundamentals of Project Management

Technical Proficiency: MS Office (Word, Excel, Access, PowerPoint, Outlook), MS Project, SAP, ACT!, Lotus Notes, SharePoint, Peachtree Accounting, Visio, ARIBA, Accenture Records Management, Matters Management System, Delta View, Lexis-Nexis, myScheduling, SnagIt, Adobe Flash, Clarity, PeopleSoft, Stellant, Remedy, JIRA, SST, Open Workbench, Beeline

Affiliations: Toastmasters International, 2007

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