Executive Sales Manager

**** ************ ***** *******, **. ***** Phone: H 713-***-**** begin_of_the_skype_highlighting              713-***-****      end_of_the_skype_highlighting

C 832-***-****

Email: *******@*****.***

Ana Anderson

OBJECTIVE Seeking an entry-level position as a customer service representative where there will be enough scope to demonstrate one’s ability.

QUALIFICATIONS

 9 years of customer service.

 Excellent written and verbal communication skills, with an eye for detail.

 Extremely productive in a high volume, high stress, environment.

 Self starter with a can do attitude.

EXPERIENCE 2009–2009 Harris County Sheriff’s Dept. Houston, TX

Communications Officer

 Received over 150 911 telephone calls regarding the nature and location of the emergency.

 Provided emergency instructions to callers regarding first aid and other actions to take until emergency response personnel arrive.

 Determined the priority of response to the call; which emergency response agency, and which units in the agency to dispatch.

2007–2008 Affiliated Computer Services Houston, TX

Customer Service Representative

 Worked with new customers in the development of new accounts and the implementation of new systems.

 Received over ten thousand incoming calls regarding customer inquiries, resolving issues/complaints and providing detailed information on new products.

 Provided support to sales team averaging 45 salesmen, ensuring all sales and service objectives were met.

 Conveyed complex step-by-step instructions to resolve application issues.

2004–Present Contemporary Services Corporation Houston, TX

Event Staff

 Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

 Greeted and assisted guest to their designated area in the stadium.

EDUCATION

Candidate for the B.B.A. in Business Management – December 11, 2010

Texas Southern University, Houston, TX

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