Experienced Network Administrators/Systems Engineer

PERSONAL PROFILE

Accomplished IT professional with demonstrated success managing multi-platform networks, implementing strategic IT initiatives, and executing a proactive technical methodology that improve business efficiency and functionality with positive production and financial results. Dependable team player with a unique combination of technical expertise in information technology, network administration, system management, staff development, and website design. Technology savvy, task-oriented self-starter adept at moving into new environments and extrapolate from experience to quickly adapt to new technologies fluently. Posses strong analytical, interpersonal, organizational, collaboration, and communication skills to lead and work in concert with diverse groups effectively.

EMPLOYMENT

UMA Information Systems, Charleston, SC March 2009 – August 2009

Systems Engineer I

• Managed 32+ Microsoft Windows Server 2003/2007 based servers.

• Managed technical services of Windows network infrastructure, including Active Directory, Group Policy, Domain/Local Security Policy, and User Properties.

• Implemented and converted several physical servers to VMware-based virtual servers to reduce the carbon footprint, increase organizational efficiency, and reduce power and maintenance costs.

• Migrated obsolete hardware platforms to VMs via VMware Workstation and VMware Converter.

• Performed troubleshooting analysis of servers, workstations, and associated systems.

• Documented network problems and resolutions for future reference.

• Implemented PowerAdmin Monitor application to monitor managed server and workstation performance and vital applications.

• Managed servers, workstations, user account permissions and access through Active Directory.

• Increased the efficiency of the 300+ printer support servers (six servers) for the GlobalWorks application within the medical specific IDX Flowcast application.

• Assembled Norton Ghost images for mass deployment of new modeled laptops/workstations.

• Implemented a scheduled automated FTP service to transfer files from one server to many workstations.

• Provided 24/7 on-call assistance for the UMA Information Systems department 1-week on/1-week off.

• Designed scripts to gather workstation, laptop, and server information through Windows Management Instrumentation for inventory purposes.

• Provided upper-level support for the field engineering team.

• Assisted internal end-users with help desk/end-user issues through the iCast/Remedy ticketing system.

• Adhered to HIPAA regulations while processing medical information and handling patient records.

CLAGE Solutions, Goose Creek, SC April 2009 – Present

Founder/Owner

• Provide information technology solutions for residential, small business, and corporate entities.

• Specialize in virtualization, networking, and troubleshooting of software related issues.

• Provide consultation services for purchasing, implementation, and policies for all entities.

• Have designed and hosted several websites as well as provide e-mail services.

Big Red, Inc., North Charleston, SC March 2008 – March 2009

Network Administrator

• Provided server, network, pc/workstation administration over a 4-domain, 17-location company.

• Maintained and administered the availability of the WAN/LAN resources through Microsoft Windows Server 2003 Active Directory with 100+ workstations and users.

• Researched networking and application solutions for deployment within the organization.

• Imaged and prepared PCs, laptops, and PDAs for distribution to end-user employees.

• Recommended, evaluated, and purchased IT assets/software licensing; enforced licensing compliance.

• Monitored company’s network through DNS monitoring on the parent domain level for all sub-domains.

• Designed queries and reports in Microsoft Access with information derived from the company’s SQL

database through ODBC.

• Implemented scanner gun technology and designed a data transfer process to the SQL database.

• Designed and implemented multi-level backup (system tape, portable hard-drive, and off-site backup) and disaster recovery plan.

• Designed and implemented a virtual private network throughout all sections of the company (17 locations) to operate on a 17-level subnet environment.

• Provided help desk/end-user support (on call 24/7) for all technology needs.

• Designed and internally hosted corporate Intranet and Internet sites with Adobe DreamWeaver, Adobe Photoshop, and Windows IIS Management and FTP services.

• Implemented, administered, and supported company e-mail database through hMailServer.

• Produced system/network documentation of all company IT procedures and policies.

Arkla Taylor, Inc., Ruston, LA March 2007 – March 2008

Network Administrator

• Designed, administered, and supported all technology needs for a six-office, 50-user VPN network.

• Recommended and procured new technology, equipment, and services as needed.

• Implemented migration from UNIX based database environment to Windows Server 2003 domain and SQL server environment; responsible for design, purchase, and implementation of process.

• Performed on-site and remote technical support (on call 24/7).

• Performed dynamic backups (daily/weekly/monthly) of server, databases, and individual workstations.

• Maintained company e-mail including creation, setup, and troubleshooting of e-mail and clients.

• Designed and maintained corporate website.

U.S. Support Company, Shreveport, LA June 2006 – March 2007

Technical Support Engineer

• Quickly and effectively resolved DSL/networking related issues for over 500+ customers monthly.

• Upheld a FCR (first call resolution) of 82% or better (average was 24%).

• Trained new hires; enticed teamwork through strong leadership and assistance to co-workers.

• Implemented procedures for optimal customer service.

Horseshoe Casino & Hotel, Bossier City, LA July 2005 – June 2006

Assistant Schedule Manager

• Created and maintained database to efficiently organize schedules for over 100+ employees.

• Managed time, payroll, and PTO (paid time off) in Stratton Warren application.

Center for Rural Development, Ruston, LA November 2004 – January 2005

Website Developer and Project Manager

• Severed as primary contact for clients; organized meetings to determine website content.

• Managed team of four website developers; encouraged positive group dynamics.

• Created logo design and slogans, optimized/edited photos, and included dynamic web elements.

• Designed pages with user-friendly site architecture, easy navigational flow, and functionality.

• Executed timelines, maintained technical records, and reported progress to administrators.

Clark Computer Repair, Ruston, LA August 2000 – March 2008

Independent Computer Repair Technician

• Regularly maintained laptops and PCs; upgraded and replaced hardware components.

• Performed software installations, upgrades, and troubleshooting for clients.

• Backed up and recovered data, removed malware infections, and executed system cleanups.

• Installed, configured, and repairs advanced networks for homes and home offices.

EDUCATION

Louisiana Tech University, Ruston, LA March 2007

Bachelor of Science – Computer Information Systems

AREAS OF EXPERTISE

Microsoft Windows Operating Systems

Server 2007/2003/2000/NT4

7/Vista/XP/2000/NT/9X

(All x86 & x64 Versions)

Microsoft Products

Microsoft Office 2010/2007/2003/XP/2000/97

Access/Excel/Outlook/PPoint

Project/Publisher/Visio/Word

Microsoft ForeFront Protection

Windows Internet Explorer 8/7/6/5

Windows Server Components

Active Directory, Exchange, IIS Management, Domain Controller/Management, Firewall, Terminal Services Management, FTP Server, Print Server, File Server, Group Policies, Security Policies, DHCP/ DNS Server, Local/Domain Computer Management, CITRIX

Technical/Networking Skills

LAN hardware/software administration, design, installation, configuration

TCP/IP, DHCP, Static IP, DNS, VPN, LAN, Ethernet, Wireless

Internet/Intranet web development/administration

Virtualization Software

VMware ESX, Server, Workstation, Converter

MS Virtual Server/PC

Adobe (CS4/3/2) Products

Acrobat, DreamWeaver, Flash, Illustrator, Photoshop

Symantec Products

Symantec Ghost 14/9/8, Symantec AntiVirus Corporate Edition,

Symantec Backup Exec

Remote Management

Remote Desktop Client 6/5/4

Virtual Networking Computing (UltraVNC, TightVNC, RealVNC)

DameWare NT Utilities

TeamViewer 4

PCAnywhere

Protection Software

Microsoft ForeFront, Symantec AntiVirus,

Norton 360, McAfee AntiVirus Enterprise, BitDefender, Kaspersky, Webroot, F-Secure,

Trend Micro, AVG AntiVirus,

Hijack This

Malwarebytes Anti-Malware

SpyBot Search & Destroy

Other Skills

Administration of

WAN/WLAN/LAN routers, switches, and firewalls

Help Desk/End-User LAN/Hardware/Software Support (ranging from expert to non-technical needs)

System Documentation, Inventory/Policy Creation

Limited COBOL, C++, Java, Visual Basic, VAX Basic programming, and AutoCAD

Understanding of HIPAA and JCAHO regulations

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