Customer Service High School

__Damaris Gonzalez__________________

**** **** *** *** ***. 604 Hialeah, FL 33014 786-***-**** *.***********@*****.***

Objective_______________________________________________________

Seeking a position in Customer Service/ Receptionist where my extensive experience will be further

developed.

Skills Summary________________________________________________________________________

Prioritizing Work Bilingual

Call Center Service

Updating Files Customer Service Multiline Phone Use

Interpersonal Reliable Data Entry/Records Management

Flexible Proficient with Microsoft Office

2010 Clientele

AS400 Lotus Notes Fax/Scan/Email

Professional Experience_________________________________________________________________

COMPUTER LAB TECHNICIAN, MIAMI DADE COLLEGE AUG. 2011 - PRESENT

To govern over the application of the rules and regulations for the students.

Assisting the Senior Lab Technician in the issues related to software installation

Supervising the student's behavior in the computer lab.

Troubleshooting and resolving various issues with the computers and printers.

Working closely with students, faculty members and staff members.

Rapidly learn and master varied computer programs; completed Microsoft Office 2010.

Reporting daily to the senior about the status of

the computer lab

IMPORT/EXPORT CUSTOMER SERVICE REPRESENATIVE, CSAV LLC. SEPT. 2008 – NOV. 2011

Greet transfer and hold calls.

Build rapport, listen, clarify and manage conversational flow.

Manage upset customers, conflicts and challenging situations .

Deliver outstanding service, exceed expectations and build long-term loyalty.

Assisted in the training of new customer service representatives and associates.

Work in teams and in a self-directed environment.

SALES ASSOCIATE, SHOETIME JAN. 2007 – JUN. 2007

Helped consumers with general promotions in store and all store products

Stocked all the products on the shelves in well manner.

Responsible for handling all cash register duties.

Recognized, priced and stored merchandise

Handled all the complaints from customers with sensitivity.

Assisted other colleagues in all cash register responsibilities including balancing, handling customer purchases, and organizing cash register.

Education_____________________________________________________________________________

FLORIDA INTERNATIONAL UNIVERSITY

Bachelor’s Degree in Science, Information Technology, 2011- Present

MIAMI-DADE COLLEGE – Miami, FL

Associates in Arts Degree, 2011

HIALEAH SENIOR HIGH SCHOOL – Hialeah, FL

High School Diploma, 2007

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