Fidel Fernandez
Customer Service/Receiving Clerk
***** ******** *** ** - *** Lawn, IL
*****.*********@*****.*** - 773-***-****
To obtain a position in which my customer relations experience can be fully utilized to improve customer satisfaction within your company.
Receiving Clerk
Neiman Marcus Oakbrook, IL
2004 to 2009
Processed refunds and exchanges for high end retail clientele
Operated 30 line switchboard pertaining to customer inquiries and assistance
Unloading trucks and pallets, stocking floor merchandise
Utilized Fed Ex and UPS shipping procedures, daily outgoing mail postage
Completed direct to store merchandise
Conductor/Foreman
Union Pacific Railroad - Proviso, IL, US
2005 to 2006
Remote control engineer operator
Train assembly and relocation
Inspecting trains for FRA compliance in regards to public safety
Participated in daily reports of train assessments
Merchandise Handler
American Girl Place - Chicago, IL
2002 to 2004
Merchandise Handler
Customer assistance with purchases and product availability
Trained newly hired staff to company policy and procedures
Stocked floor merchandise and organized incoming shipments
Provided local delivery to upscale clients to ensure satisfaction as well as privacy
File Clerk
Pitney Bowes - Chicago, IL
2001 to 2002
Collected, sorted and distributed all ingoing/outgoing mail
Operated office documentation copying, faxing and litigation support
Messenger services provided to courts, banks, lawyers and company clients
Assisted in daily office operations such as incoming phone calls and conference room supply distribution
General Education Diploma
St Xavier College - Chicago, IL
1998