Customer Service Engineer

Fidel Fernandez

Customer Service/Receiving Clerk

***** ******** *** ** - *** Lawn, IL

nu79pp@r.postjobfree.com - 773-***-****

To obtain a position in which my customer relations experience can be fully utilized to improve customer satisfaction within your company.

Receiving Clerk

Neiman Marcus Oakbrook, IL

2004 to 2009

Processed refunds and exchanges for high end retail clientele

Operated 30 line switchboard pertaining to customer inquiries and assistance

Unloading trucks and pallets, stocking floor merchandise

Utilized Fed Ex and UPS shipping procedures, daily outgoing mail postage

Completed direct to store merchandise

Conductor/Foreman

Union Pacific Railroad - Proviso, IL, US

2005 to 2006

Remote control engineer operator

Train assembly and relocation

Inspecting trains for FRA compliance in regards to public safety

Participated in daily reports of train assessments

Merchandise Handler

American Girl Place - Chicago, IL

2002 to 2004

Merchandise Handler

Customer assistance with purchases and product availability

Trained newly hired staff to company policy and procedures

Stocked floor merchandise and organized incoming shipments

Provided local delivery to upscale clients to ensure satisfaction as well as privacy

File Clerk

Pitney Bowes - Chicago, IL

2001 to 2002

Collected, sorted and distributed all ingoing/outgoing mail

Operated office documentation copying, faxing and litigation support

Messenger services provided to courts, banks, lawyers and company clients

Assisted in daily office operations such as incoming phone calls and conference room supply distribution

General Education Diploma

St Xavier College - Chicago, IL

1998

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