Insurance Mechanical Engineering

Parth Shah

864-***-**** • *****.**@*****.***

Portfolio: http://parthshah.carbonmade.com/

Objective: Desiring a Customer Experience Analyst position to create the most usable, intuitive and engaging customer interfaces to serve user needs and business goals across multiple products and platforms.

Research Methods: User interviews, focus groups, metrics creation, card sorting, affinity diagrams, ethnographic studies, benchmarking, heuristic evaluation, cognitive walkthrough, personas, scenarios, prototyping, wireframing, usability evaluation and statistical analysis.

Tools: Adobe Dreamweaver, Adobe Photoshop, Visio, AutoCad, HTML, CSS, MS Office and Minitab.

Education: M.S. Industrial Engineering (Human Factors), Clemson University, USA. GPA 3.33/4.0 May 2011

B.E. Mechanical Engineering, K.S.I.T., India.

Related Experience

Usability Evaluation of Motion Drive X GPS for Apple iphone Spring 2011

Generated customer needs through surveys and interviews.

Developed personas and scenarios to represent target users, tasks and environment.

Performed Task Analysis, cognitive walk through and heuristic evaluation on the current system.

Developd Potential problem set.

Built prototypes of refined system, test iteratively and present the final redesigned system.

Academic Recovery Program Website Development Fall 2010

Researched extensively to identify user requirements through surveys, one-on-one interviews and focus groups.

Developed personas and scenarios to reflect all stakeholders, tasks and environment.

Prototyped and wireframed concepts incorporating Clemson University design guidelines.

Iteratively tested concepts, with special emphasis on making voluminous text usable.

Information Visualizations and Complex Decision Making: Using Eye Movement Data to Evaluate

Processing Demand. Fall 2010

Conducted a research study using a Tobii 1750 eye tracker.

Examined complex decision-making strategies with an information visualization.

Conducted a usability test with 20 subjects and analyzed the data on SPSS.

Results indicate that participants are able to make better quality decisions with the information

visualization.

Evaluation & Redesign of CCIT Laptop Hardware Repair program. Spring 2010

Evaluated and redesigned the laptop hardware repair service using principles of User Centered Design.

Generated user needs and evaluated it to find the problem areas.

Generate, prototype and iteratively test concepts.

Delivered three products, Shift Hand-off system, Manual and a refined version of Tiger Tracks.

Human Factors Accident Investigation. Spring 2010

Investigated a Marine Collision using Human Factors tools.

Applied Human Factors Analysis and Classification System(HFACS) to identify and classify unsafe acts

leading to the accident

Experience

Graduate Assistant at Redfern Health Center, Clemson University. September 2010 – May 2011

Liaison officer between the Graduate Student Body and the Redfern Health Center. Helped students with insurance

related queries and developed online resources. Developed help guides for students and conducted surveys about

insurance services and insurance website. Also conducted the annual student insurance survey and usability

evaluation of the student insurance website and presented the results to the insurance company.

Extra-curricular Activities

Senator, Graduate Student Government, Clemson University.

Representative of the Graduate School, Parking Visioning Committee, Clemson University.

Professional Affiliations

Clemson Human Factors and Ergonomics Society

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