Customer Service Manager

Constantine Chamat

Education

Bachelor of Science and an Outside Field (BSOF) August 2008

Indiana University (Jacobs School of Music). Bloomington, IN

Skills

Ability to work well with others

Able to provide excellent customer service

Proven ability to meet and exceed production goals

Completes tasks in a timely manner

Produces quality and creative work

Experience

Armen Living/Office Team

Customer Service Rep

August 2011-Present

Manage multiple company accounts

Process and maintain orders

Inbound and outbound calling to company clientel

Maintain/update inventory

Maintain ecommerce invoicing

Prepare and schedule merchandise for outbound shipping

Wells Fargo/OfficeTeam

WFRETS

August 2010 – July 2011

Researching and paying property taxes

Matching and mailing checks for property tax disbursements

Reviewing packages prior to mailing to ensure accuracy

Contact taxing authorities to complete research on property taxes

Wells Fargo/OfficeTeam

Loss Mitigation

January 2010-August 2010

Inbound calls from Wells Fargo customers on a status line for foreclosure

Familiar with all aspects of working in a lean environment

Familiar with Mortgage documents and processes

Communicate information to all customers in a timely and professional manner

Able to deal with concerned customers effectively and efficiently

Iowa Workforce Development

Associate

July 2009-Nov 2009

Answer calls and assisted callers with account inquiries

Process unemployment claims

Gazali’s

Operations Manager

January 2009-July 2009

Complete day to day company operations

Service customers and provided them with a positive experience

Purchase supplies

Adonis Mediterranean Bistro

Chef/Operations Manager

October 2008-July 2009

Supervise and train staff

Manage daily company operations

Assist in the kitchen as needed

CVS Pharmacy

Pharmacy Technician

May 2007- February 2008

Assist customers with all inquiries in a timely and professional manner

Assist with insurance questions

Sell products, cashier, provide friendly service

Younkers

Sales Associate

May 2002- August 2006

Sell products and assist customers with merchandise questions

Ensure customers have a positive store experience and work to ensure repeat business

Special Achievements

2nd Degree Black Belt in Tae Kwon Do

National Honor Society

3 year All-State Music Member

Toured with Grammy Nominated “Singing Hoosiers”

Studied with Grammy Nominated Phil Mattson

Studied with former NY Metropolitan Opera Star Carlos Montane

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