Customer Service Manager

PATRICK O. HERSHEY

**** ********* ***** # **∙ Cincinnati, OH 45209 ∙ 513-***-**** ∙ **********@*****.***

PROFILE OF QUALIFICATIONS

LOSS PREVENTION, SECURITY OPERATIVE

Dynamic, detail oriented, cool headed, competitive, investigative, and professional with outstanding communication skills describe my core attributes. Couple those developed qualities with my industriousness, punctuality, and ability to work effectively under stressful and demanding situations and you have a viable individual that will contribute substantially to an organization and the people it serves. Although those traits are noteworthy, it was more important for me to acquire experience in operational as well as selling/service functions in order to achieve total business success. These are the major capabilities, strengths, knowledge, and experience I have to offer your company along with an excellent formal education.

EDUCATION

B.S., Criminal Justice, 2001, Radford University; Radford, VA

Activities: Tau Kappa Epsilon. Improvement Officer; recruited new members and promoted the fraternity, 2000. New Member Educator: oriented and trained new members about the history of the fraternity, about our philanthropy activities, arranged study hours, fostered social interactions, and communicated other pertinent details, 1998-1999.

Was a member of the Wrestling team and played Intramural Football.

EXPERIENCE

GAP INCORPORATED OLD NAVY BRAND; Cincinnati, OH, 02/2010-Present

Loss Prevention Field Agent

 Contribute to overall shortage reduction for seven stores in the Cincinnati Market.

 Consistent training of store associates and managers on loss prevention standards, policies, customer service as it relates to shrink reduction, Code Adam, and proper emergency procedures.

 Keep stores compliant on store security and safety standards by conducting store audits.

 Work closely with store management to provide safe and secure environment for both associates and customers.

HILLSBOROUGH COUNTY PUBLIC SCHOOL SYSTEM; Tampa, FL, 12/2008-12/2009

Substitute Teacher (Full Time)

 Taught Social Science/special education subjects to middle and high school students at regular and alternative schools.

 Often class size is between 50-60 students as they are transferred from regular classrooms because of behavioral problems and various learning deficiencies. Approached these students with a calm but devoted demeanor.

 Achieved success in educating these students to become contributing members of society.

 Worked as a Bartender during summer break of 2009 at Cypress Gardens before it was permanently closed.

GRESSO’S; Columbus, OH, 05/2007-10/2008

Working Manager

 Opened and closed this Greek themed facility that was close to Ohio State University. Promoted the business, sold, arranged and supervised private parties and catering events. Scheduled and supervised a staff of 25 servers.

 Managed all purchasing of food and supplies, controlled inventory, and balanced daily business transactions.

 Eliminated Pepsi as primary vendor, negotiated and setup Coca Cola as the new beverage vendor to include all new lounge and fountain equipment as part of the new contract. Added additional TV’s to this old speak easy facility.

 Installed a completely new point of sale system that was instrumental in minimizing shrinkage and eliminating theft.

 Moved to Columbus to assist my sister during a high risk pregnancy and to help care for my 7 year old nephew and newborn niece.

CABBAGE KEY ISLAND RESORT; Pineland, FL, 2005-2007

Customer Service Specialist

 Guest service team member for this very exclusive, privately owned resort located in the Gulf of Mexico off the southwestern coast of Pine Island Sound, Florida and accessible only by marine services. All team members were required to live on the island full time throughout their employment.

 Provided exceptional service to guests of four cruise lines, and served between 400-600 customers daily during cruise line visits for the peak season between November and April. Jimmy Buffet was a close friend and guest of the owners.

 Delivered white glove service to 100+ fine dining guests for the evening meal daily.

 The resort consisted of a historic restaurant, inn and cottages, and was surrounded by acres of tropical vegetation.

 Participated in protecting our guests and facilities during the close passing of Hurricane Wilma.

 During the last eight months, assisted the General Manager with setups, closeouts, and balancing daily receipts.

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