Customer Service Technician

STEVEN LEBLANC

*** ********* *****, ***. *** | Canton, GA 30114 | 678-***-**** | ***********@*****.***

OBJECTIVE

Utilize more than 20 years experience in consumer electronics industry to provide exceptional customer service, problem solving and trouble-shooting in a tech-support role.

SKILLS & ABILITIES

Customer Service

• Developed excellent customer service skills while servicing consumer electronics for over 20 years

• Have over 20 years of day to day face to face sales experience

• Experience in customer support face to face or over phone

Communication

• Have developed excellent communication skills with customers have to explain complicated electronics devices and systems

• Have done face to face customer service on daily bases

Computer

• In depth knowledge of computer workings from providing years of maintenance, repair, upgrades and technological support.

• Skilled in network connectivity and virus removal.

• Experienced with Linux and Windows operating systems.

• Well-qualified with Microsoft Windows (98, 2000, XP, Vista, 07), Linux OS, Excel & Power Point applications

• Well versed with mobile os,s android apple

EXPERIENCE

Lead Technician

Powered Technology 2009 to Present

• Consistently provided customized solutions for consumers relating to smart phone setup and customization, including addressing tethering and synchronization issues.

• Delivered in depth in person and phone support for providing repair solutions.

• Repaired and maintained consumer TV, audio, video, consumer and cell phone equipment.

Lead Technician

Kirks Electronics 2006 to 2007

• Responsible for providing excellent customer service and phone support in addition to repairing and maintenancing computers and consumer electronics

TV Technician

Rent a Center 2006 to 2007

• Provided phone support and repair for consumer electronics

Technician

Mutts TV 1987 to 2006

• Provided detailed phone and in person customer service and technology and repair support for TV, video, audio, & radio

EDUCATION

Mississippi State University, Jackson, MS

• Major: Broadcast Meteorology August 1991 – May 1993

Delgado Community College, New Orleans, LA

• Major: General Studies August 1989 – May 1990

University of New Orleans August 1988 – May 1989

• Major: General Studies

Contact this candidate