Customer Service High School
Resume:
Candyce Smith
P.O. Box *****
Oklahoma City, OK *3136
*******.*******@****.***
Profile
Expect to begin an entry-level position in the Human Resource department to gain experience. I am also seeking other job skills to assist my knowledge in other areas. I have excellent customer service skills. I have a passion to assist people with help or inquiries. I am able to adapt to different environments. I have the ability to learn new materials quickly.
Work Experience
AAA Care Center
Title: Membership Associate June 2010 – Current
Duties: My duties consist of receiving inbound calls related to memberships. I take payments as well as start new accounts. I assist the customer with all bill related issues.
Williams-Sonoma Nov. 2009 - May 2010
Title: Customer service agent
Duties: My duties consist of taking inbound call. I place orders for customers. Assisting customers with varies detailed information over all seven stores.
Cingular Wireless Call Center Sept. 2005 – April 2006
Title: Customer service agent
Duties: My duties consisted of taking inbound calls over cellular phone related issues, including taking cellular bill payments, restoring services, and technical help.
Metro Technology Center – Aviation Center August 2003 – Feb. 2005
Title: cashier
Duties: My duties consisted of taking food orders, and cashiering for students and co-workers. I took orders over the phone, and assisted preparing meals.
Education
Southwestern Christian College Business Leadership Bachelors Degree 2010-2012
Bethany, Oklahoma
Douglass High School General Education-Diploma
Oklahoma City, Oklahoma
Skill/Accomplishments
Dean’s Honor Roll August 2010- May 2011
Strong communication and writing skills, and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Data Entry/Records Management
Able to manage departmental or project budgets
Computer Knowledge
Windows Operating System
Mac Operating System
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