Customer Service Manager
Resume:
Phillip Caldwell
Los Angeles, CA
***********************@*****.***
Work Experience
~Starbucks Coffee Co. Assistant Store Manager (July 2010 – Sept. 2012)
Uphold exceptional customer service standards.
Hire and train new employees and further develop current employees, including two new store managers and development of three team members promoted.
Set, communicate and achieve store and company goals. Regular follow up with team to make sure we are on track or adjusting.
Increase “At Home Coffee” sales by 9% year over year 2011 through re-merchandising, suggestive selling and coaching.
Place daily and weekly orders to maximize sales opportunities and controllable contribution.
Provide employees with guidance and/or corrective actions and regular follow up conversations.
Comply with state and city health code regulations.
Create weekly schedules and adjust daily to meet labor percentage goals.
Review and analyze P&L to develop better practices and build business.
~Borders Book Stores, Café Manager/Service Manager (Nov. 2009 – July 2010)
Maintain and demonstrate 5-star customer service standards.
Hire and train new employees and further develop current employees, including re-training book store managers and cross-training employees on new café recipes and procedures.
Set, communicate and achieve store and company goals. Regular follow up with team to make sure we are on track or adjusting.
Place weekly orders to maximize sales opportunities.
Provide employees with guidance and/or corrective actions and regular follow up conversations.
Comply with state and city health code regulations.
Create weekly schedules to meet labor percentage goals.
~Best Buy, Musical Instrument Specialist (Nov. 2008 – Nov. 2009)
Customer Service
Cash Handling
Open and close department including proper start up and shut down of all equipment and set ups.
Update and set up recording software/hardware/work stations
~Mani’s Bakery, Baker/Barista (June 2008 – October 2008)
Customer service
Prepare and bake all pastries
Set daily pars and weekly check on par levels vs sales opportunities
Comply with state and city health code regulations
~Books-A-Million, Café manager (Oct. 2006 – Feb. 2008)
Uphold exceptional customer service standards.
Hire and train new employees and further develop current employees, including re-training book store managers and cross-training employees on new café recipes and procedures.
Set, communicate and achieve store and company goals. Regular follow up with team to make sure we are on track or adjusting.
Place weekly orders to maximize sales opportunities.
Provide employees with guidance and/or corrective actions and regular follow up conversations.
Comply with state and city health code regulations.
Create weekly schedules to meet labor percentage goals.
Review and analyze P&L to develop better practices and build business.
Certifications
~Certified Food Safety Manager
Issued December 1, 2010 by National Registry of Food Safety Professionals
Education
~Strayer University
Bachelors of Buisness Administration with an emphasis in accounting
Currently attending classes
~The Musicians Institute, Hollywood, CA.
Recording Engineering (Grad. March 2009)
*RIT Outstanding Student Award
~Culver-Stockton College, Canton, MO.
Music Education and Theatre Studies (Transferred)
*Jazz Instrumentalist Award
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