Customer Service Human Resources
Resume:
Benita K. Jordan
Norcross, GA 30071
Mobile: 704-***-****
Email: ************@*****.***
SUMMARY OF QUALIFICATIONS
As an experienced HR professional and Recruiter, I would like to utilize my earlier experience and knowledge in HR field by contributing to the progress and advancement of the firm, I would be putting my best use of my knowledge and experience while taking important decisions related to the company and for the people associated with it.
EDUCATION & SKILLS
Seattle Central Community College 1992
* Business Management Certificate
Paychex University
*Certified Payroll Specialist 2007
West Seattle High School 1988
*Diploma
Proficient in Microsoft Office Suite - Word, Excel and PowerPoint,
Typing Speed: 55 wpm
WORK EXPERIENCE
Product Quality Services 09/2010 – 01/2011
Paris, IL
Recruiting Specialist
Recruit and interview prospective supervisors and inspectors
Build and maintain professional relationships with staffing agencies
Filled job orders on daily basis
Resolved disciplinary issues with supervisors and inspectors
Process payroll daily and weekly
Write reviews, verbal warnings and demerits for all employees
Maintained all employee files
Kept employee handbook and company policies up to date
Synergy Home Care 08/2009 – 09/2010
Birmingham, AL
Director of Recruiting
Recruit prospect employees for non medical in home care
Interview all caregivers
Processed all background and reference checks
Answered high volume telephones and e mails
Place advertisement for hiring increase
Manage all application statuses
Manage caregiver compliance issues and disciplinary actions
Plan and set up job fairs
Wiregrass Hospice Temporary 08/2009 – 12/2009
Birmingham, AL
Office Manager
Process all payroll for staff
Handled all vendor and medical billing accounts and discrepancies
Answered high volume telephones
Ordered supplies for office
Maintained the daily operations of the office
Typed all letters and memos
Handled all employee relations
Wells Fargo (Temp Assignment) 03/2009-02/2011
Birmingham, AL
Team Leader – Mortgage Loan Processor
Maintained pipelines of refinance loans for home owners
Troubleshoot any discrepancies involved with the loan
Answered and made high volume telephone calls to home owners verifying information submitted on the loan applications.
Daily contact with borrowers regarding processes of loans.
Trained and supervised a group of 13 loan processors on policies, procedures and updates regarding loan processing.
Developed customer service plans and strategies for new loans
Delivered quality service over the phone.
Tender Loving Care Home Health 10/2006-12/2008
Birmingham, AL
Human Resources /Payroll Administrator
Assisted HR Management in recruiting, training, staffing and reporting
Organized orientation and hiring process of all new employees
Processed payroll for 100 plus employees
Maintain all confidential information in employee files
Oversee the daily operations of the office
Responsible for ordering all supplies for the office
Processed all accounts payable/receivable
Administer benefit information
Process vacation, sick and time off request
Medical Staffing Network 03/2004-11/2006
Birmingham, AL
Recruiter Specialist Coordinator
Interviewed all clinical staff
Managed 250 clinical employees
Organized all training courses for new recruits
Maintained all employees confidential files
Responsible for credentials of all clinical staff
Maintained professional relationships with all clients, hospitals and managers
Help maintain sales and profit by opening new accounts
Maintained business accounts and created strategies for growth in business to business
Handled all employee disciplinary actions
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