Project Management

Srija

Email: ********@*****.***

Phone: 972-***-****

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PROFILE

A Senior Business Analyst with 6 years of professional experience and a background that includes: Extensive experience in Gathering, Analysis & Management of Requirements, Business Reengineering, Business and Functional Analysis, Systems Analysis and Design, Quality Assurance, Use case analysis and design, user support, problem solving, and documentation for Retail, Airlines, Healthcare and Insurance services

SUMMARY

• Comprehensive knowledge of Business Analysis methodologies and Iterative Software Development Life Cycle (SDLC)

• Efficient in Share Point Server for managing documentation for the project

• Efficient in gathering, detailing, documenting and validating the requirements in a format that is useful to their business area experts and the technical developers

• In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams, Class diagrams, Sequence diagrams, and Collaboration diagrams in Rational Rose and MS-Visio

• Ability to understand the Business process, and capture the Business rules in Models and documents

• Effectively used Rational Requisite Pro to organize, track and change requirements of the system

• Extensively used RUP for effective implementation of Requirements management under all phases of RUP from Inception to Transition

• Conducted collaborative workshops like JAD sessions and walkthroughs involving executives, developers, end users, and stakeholders

• Extensive exposure to change request management tools

• Extensive experience working on determining using sql.

• Experienced as BA/QA analyst writing test cases and User Acceptance Testing (UAT) using SQL server and other testing tools

• Experience creating universe using business objects for reporting.

• Efficient in documenting data models, data flows for new and existing applications

• Proficient in working knowledge of Unified Modeling Language (UML), class diagram, use cases, activity diagram

• Strong understanding of mutual funds and well versed in financial terminology

• Extensive experience in mentoring and training other Business Analysts

• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies

TECHNICAL SKILLS

Business Modeling Tools Rational Rose, XDE Modeler, MS Visio, Word, Excel, PowerPoint, SmartDraw,

Requirement Management Tools Rational Requisite Pro, CaliberRM, DOORS, Enterprise Architect

Web Servers Internet Information Server, Apache

Project Management Microsoft Project, Microsoft PowerPoint, Open Office

Languages SQL, TOAD, PL/SQL, TSL, SQA, Visual Basic, C#, Java, Unified Modeling Language (UML)

Software Development Methodologies Waterfall, Agile, Rational Unified Process (RUP), SCRUM

Testing Tools Mercury Quality Center, Test Director

RDBMS Oracle 8i, MS Access

Operating Systems LINUX, UNIX, Windows 95/98/NT/2000/XP, Mac OS

Requirements Gathering Techniques Interviews, JAD- Joint Application Development/JAR- Joint Application Review/JRP- Joint Requirements Planning

Documentation Scope Document, Vision, Requirements (Business Requirements Document- BRD, Functional Requirements Document/ Functional Requirements Specifications/ Functional Specifications Document/ Software Requirements Specification- FRD/FRS/FSD/SRS), Non-functional Requirements/ Supplementary Specification, Use Cases, Business Rules, Glossary, Data Elements, Test Cases, Requirements Traceability Matrix (RTM), Business Process Maps/Flows- AS-IS (current) and TO-BE (future), Defect logging

PROFESSIONAL EXPERIENCE

TelePacific Communication, Las Vegas, NV October 2009 – present

Senior Business Systems Analyst Customer Account Data Management System

Responsibilities

• Facilitated Joint Application Development (JAD) / Joint Requirement Planning (JRP) sessions for requirements gathering.

• Interviewed SME (Subject Matter Experts) with detailed questions and carefully documented the requirements in a format that can be reviewed and understood by both Business and Technical teams.

• Involved in the formulation of the Business Requirements Document (BRD).

• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules and information needs to ensures that critical requirements were not missed.

• Documented and delivered Functional Specification Document to the project team.

• Documented Use cases and developed Use Case Diagrams and Activity Diagrams using MS Visio.

• Performed the validation of use cases to address the need of the business.

• Involved in major part of Software System Development Life Cycle (SDLC) Requirement Analysis, Testing, Implementation and Support.

• Developed test case scenarios and implemented the test plan.

• Participated in Change Control Board at the front end when change request was raised.

• Integrated Requisite Pro with Clear Quest and Clear Case to provide all teams visibility and maintain tractability among requirements, use cases, change request and version control.

• Data mining was performed to find the information from the existing data.

• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT).

• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

• Used business objects for reporting.

• Interacted with the business users to resolve conflicts.

• Assisted in presenting reports and analysis to help guide the management.

Environment: Web based process, E-Commerce, BSS, MS Visio, Erwin, Java, Java 2D SDK, Quality Center, MS Project, SAS, Excel, Reporting Requirements, Business objects, Requisite Pro, Clear Quest, Clear Case

Thomson Reuters, TX January 2008 – September 2009

Senior Business Systems Analyst Learning Management System

Responsibilities:

• Experienced a transition in methodology from Agile, Waterfall and back to Agile within one project due to ever changing project dynamics

• Coordinated the interactions between the technical and business teams in assigned sub project areas Facilitated requirements gathering sessions with business owners from various lines of business for requirements gathering

• Negotiated requirements amongst the various businesses to gain consensus on business procedures and standardize workflow from the multiple existing process to a single ‘to-be’ state

• Performed business process mapping to understand the ‘as-is’ business processes

• Identified pain points in workflow and identified potential areas of automation for the Learning Management System

• Consolidated the existing multiple brand web pages into a single products based on delivery formats to be developed using web sphere

• Identified redundancies in workflow and suggested improvements aimed at streamlining business processes and improving efficiencies

• Used Microsoft Project server to update task status via web access

• Led meetings between the business and technical teams to negotiate requirements and determine technical feasibility for the new websphere portal

• Provided traceability between functional requirements, use cases, and business rules

• Assisted the QA team with ensuring complete test coverage

• Performed user acceptance testing

• Led the business in the process of user acceptance testing

• Facilitated meetings with customers and prospective vendors to weigh in the benefit of the vendor process with the business process

Environment: Web based portal, SCRUM, User stories, MS Visio, Microsoft Office Project Server , SharePoint, SABA (Content Management), Websphere portal, MS Office, Agile, Webex, Windows Livemeeting,Waterfall

Safeco Insurance Company, St Louis, MO January 2007 – December 2007

Senior Business Systems Analyst Claims Processing System

Responsibilities:

• Gathered user/business requirements, generated business models, performed use case analysis and created class diagrams, sequence diagrams using UML.

• Implemented a structured system development methodology with emphasis on Rational Unified Process (RUP) that dramatically improved productivity and reduced errors.

• Develop system and defined metrics to evaluate performance in innovation, customer satisfaction & employee participation.

• Studied project planning and business process.

• Analyzed existing procedures and reported to management to improve productivity.

• Participated in providing analysis to expand the current system to track the activity of the individual loans within the portfolios.

• Worked with end users to identify business requirements.

• Performed requirement sessions with Business users. Writing functional specifications.

• Performed Business Process Modeling using Visio.

• Identified, researched, investigated, analyzed, defined and documented business processes.

• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.

Environment: MS Word, MS Excel, MS Visio, MS PowerPoint, UML, .NET, Rational Unified Process (RUP)

Humana Inc, KY August 2005– December 2006

Senior Business Systems Analyst

Responsibilities:

• Created Test plans, Test Cases from requirements drafted by business

• Acted as liaison between business and IT teams on all the work requests and testing issues

• Recorded and performed all the test cases for IT testing (in TEST environment) and UAT (in QA environment)

• Responsible for maintaining all business documents in eRoom

• Utilized Lotus notes for tracking defects and update status

• Executed GAP analysis to incorporate features from current system

• Created Business Requirements as per HIPAA act and CMS for AEF (Abbreviated Enrollment Form) for online enrollment (year 2007 – 2008)

• Developed test cases for AEF from the business requirements

• Maintained election period business process flow based on CMS regulations using MS Visio

• Developed test cases for election period testing from election period logic for online enrollment (year 2007 – 2008)

• Maintained traceability matrix to track changes for AEF and Election Period

• Constantly provided feedback to business for process approvals and recommended changes in the process to avoid issues

• Worked with different teams to clear the pending work requests

• Created data flow models from existing system for AEF

• Performed SQL queries on SQL servers using TOAD for data manipulation

• Utilized TOAD for SQL to manage SQL databases

• Worked with the DBA’s to create test data for AEF

Environment: XML

United Airlines, IL September 2004 – July 2005

Senior Business Systems Analyst United.com

Responsibilities:

• Facilitated/Participated in (JAD) interviews and meetings to engage business associates/Subject Matter Experts (SMEs)

• Acted as a liaison between business units and IT development teams on complex issues

• Worked as a part of a team of 2 Business Analysts as well as with the client BA team

• Documented Business Requirements Document (BRD), use case diagrams, business domain model, glossary, use cases, process maps, business rules and data elements

• Reviewed the documents with the technical team

• Maintained a Requirements Traceability Matrix to track changes

• Utilized MS Visio for business process flows and managed documents in MS SharePoint

• Used Rational Clear Quest to capture bugs, track and manage any type of change

• Involved in Project Management including documenting and scheduling in the system life cycle

• Conducted technical/non-technical presentations to the management

Environment: UML, Java, SQL, Visual Basic, Oracle, Oracle CRM , Rational Clear Case, Rational Clear Quest, DOORS, Rational Unified Process, SCRUM, MS Visio, MS Office Suite, MS SharePoint, B2C

EDUCATION

Bachelors in Engineering, Computer Science, Hyderabad, India

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