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Customer Service Administrative Assistant

Orlando, FL, 32801
32,000-40,000 yearly
August 20, 2012

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*** ******* ****

Orlando, FL ****1

Phone: 321-***-****


My objective is to work for a company that is well established in the community to utilze the vast skills I have acquired over the years.

Ability Summary

I have the ability to get consumers to pay there debt and to help them stay debt free, by showing them how to manage their income and avoid being over extended. I also am very good at helping people get their Mortgage Loans Modified; by going over the financials and pinpointing what is causing them to be over extended and showing them ways to keep that from happening.

Employment History


06/2011 - 05/2012 Synthis Melbourne, FL

My duties were to contact creditors of clients to offer settlements on delinquent balances owed.

Loss Mitigation Specialist

03/2009 - 01/2010 WAMU/Chase Melbourne, FL

My duties were, to help delinquent customers qualify for Loan Modification by determining their reason for delinquency thru financial hardship programs.

Senior Collector

02/2007-02/2009 Nationwide Credit Miramar, FL

My duties were to contact customers of American Express to offer settlements or payment plans on delinquent accounts. I also had to skip trace customer who were not active the skip tracing system Accurint.

Loss Mitigation Specialist/Customer Service Spec Wealth Mngmnt Minneapolis, MN

03/2006-07/2007 Wells Fargo Home Mortgage

Loss Mitigations Specialist- My duties were to help customer of Wells Fargo Mortgage get their delinquent mortgage loans modified or set up payment arrangements on delinquent accounts that didn’t qualify for Modification.

Wealth Management Customer Service Rep- My duties were to field inbound calls from customer regarding the status of the investment portfolios.

Credit Analyst

08/2003-01/2005 Rental Service Corporation Minneapolis, MN

My duties were to determine potential customers credit worthiness thru Dunn and Bradstreet, and to collect on existing customers delinquent accounts. Process liens and initiate repossession of construction equipment from contractors who had not paid their accounts in the 90 delinquency timeframe.

Collections Specialist Pilot Program

06/2002-02/2003 TCF Bank Minneapolis, MN

I was hired to start off a pilot program of collecting on overdrawn checking accounts, delinquent auto loans and delinquent mortgages for TCF Bank. We called the customer to initiate payment arrangements on delinquent accounts and initiate repossessions on auto loans and foreclosure on severely past due mortgage loans. The program ended the company decided to outsource those collection proceedures.

Education and Training

Issuing Institution Qualification Course of Study

National American University 3 Years of College or a Technical or Vocational School Administrative Assistant Course and 300 Hours Private Security and Investigations and a year of Business

I have not completed my degree as of yet, I plan on working for a company with tuition reimbursement to help pay for my degree.

Honors & Activities

I am a current member of St.Vincent DePaul Society. I like to bowl, swim and sing karoake.

Additional Information

I have worked in collections and customer service for over 30 years now. My strongest career have been in Collections and Credit Analyst work, where I have helped thousands of people clear up delinquent debt or have helped consumers determine their credit worthiness. I have also worked in Loss Mitigations where there too I have helped thousands of people keep their homes thru Loan Modifications.

Detailed References

Anthony Fonseca, Supervisor


3280 Suntree Blvd, Suite 100

Melbourne, FL 32940


Personal reference known for 10 year

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