Customer Service Technician

J. Kevin Wood

*** ********* **.

Saginaw, TX ****9

Phone: 817-***-****

Cell: 214-***-****

Email: ********@*****.***

OBJECTIVE

Seeking a technical position that will utilize skills, experience and education to make a

significant contribution to the growth of the company.

SUMMARY

Persistent in solving problem situations.

Experience working as a team member or independently.

Reliable, dependable, dedicated, professional with a proven record

Certifications: A+, Network+, MCDST, DCSE

Technical Education: CCI Training Center, Arlington, Texas 2005 - 2006

Computer Support Technology

Skills:

A+ (certified)

PC Troubleshooting

Network + (certified)

Internet Connectivity

Dell Certified

MCDST

HP Certified

PROFESSIONAL EXPERIENCE

SmartSource Technical Staffing Solutions, West Chicago, Illinois July 2009 – February 2012

Field Engineer

Perform onsite installations and resolve break/fix issues with client equipment.

Re-image client computers to correct operating system issues per contract

parameters.

Installation of client computers and printers in corporate network environment.

Repair network printers per contract parameters.

Update customer assets information in asset management database.

Move electronic equipment per client request.

Investigate and correct issues with network connectivity.

American Consultants, Cordova, Tennessee November 2008 – March 2009

Technical Consultant

Re image of assigned PC’s as per instructions under this supervision of lead

technician.

Installed approved software according user’s specific profile.

Reconfigured user’s profile in Outlook and insure applications are functioning

properly.

Flextronics, Arlington, Texas June 2008 - October 2008

Customer Support Technician

Advised customers on purchases of electronic equipment.

Performed repairs and upgrades on computers as authorized by customers.

Scheduled in-home installations and repairs of customer equipment.

Data Applications Corp., Fort Worth, Texas January 2008 - April 2008

Logistics Support Technician

Received incoming shipments of equipment.

Prepared computers, printers, UPS’s and monitors for installation by field

technicians.

Prepared End of Lease equipment for return to Dell Leasing Company.

Performed minor repairs on new equipment with out-of-box failures.

Telvista, Dallas, Texas July 2006 - September 2007

Customer Service Representative

Answered incoming calls from customers related to problems with connection to

internet.

Worked on team supporting customers with Macintosh computers.

Worked on team supporting customers with Fiber Optic service with both Windows

and Macintosh based computers.

Fort Worth Star-Telegram, Fort Worth, Texas June 1987 - April 2005

Press Operator

Performed tasks in preparation of newspaper press for production.

Monitored production quality.

Cleaned and prepared press for the next shift.

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