Customer Service
Resume:
DIANA RODRIGUES
ORMOND BEACH, FL 32176
*****************@*****.***
Dedicated customer service representative with motivation to maintain customer service and contribute to company’s success.
SKILLS:
Communication-Deals with internal and external customers at all levels via telephone and emails, to ensure successful communicate actively listening and probing questions.
Problem Solving-Resolved in depth queries in a methodical manner independently and with external business partners to find appropriate resolutions efficiencies and high level of quality.
Planning and Organizing- Refined planning and organizational skills that balance work, team support and all is done timely and professional matter.
Microsoft Office Programs-(2010 Microsoft Word, Excel, Outlook, OneNote and Power-Point)
EXPERIENCE:
04/07-05/11 Customer Service A Self Storage, Little Ferry, NJ
• Completed contract forms, prepared change of address records and issued service of storage.
• Collected deposits and payments.
• Contacted customers via telephone for services and also provided information about storage,
• Canceled accounts, or obtained details of complaints.
• Contacted customers to respond to inquiries or to notify them of planned adjustments.
• Collected overdue bills, and made past due calls
• Made decisions to vacate a tenant(s) for improper actions
• Used computers to enter, access or retrieve data
• Set up units for auction
• Prepared and send out auction paperwork.
• Sold products/
• Interviewed customers over the phone to determine their storage needs.
• Coordinated daily operations including daily staff meetings, and addressed and resolved customer’s complaints. Dealt with customers with a calm and fair approach, using diplomacy and empathy when required.
08/03-09/06 Warehouse Supervisor Noble Gift Packaging, Cedar Grove, NJ
• Supervised 20 employees
• Handled printing orders
• Monitored work quality
• Created a record system for printing department which reduced time.
• Conducted many administrative duties which were to keep projects on schedule, handled all inquiries within my capacity, arranged "callbacks" to protect boss's time, routed calls elsewhere as needed, and did phone surveys/inquiries as needed.
• assigned work to employees
• Attended staff meetings, consulted with managerial personnel and also prepared reports.
• Scheduled employees work hours
• Maintained records and file
• Refer unresolved customer grievances to designated departments for further investigation
03/03-09/03 Customer Service New Jersey Media Group, Hackensack, NJ
• Informed customers of new products
• Provided customer service when needed
• Helped customers with their service problems
• Worked with marketing department to promote our products/service
• Tracked sales figures
05/01-09/02 Customer Service Faneuil Group Inc. Daytona Beach, FL
• Performed telephone sales
• Worked inbound and outbound calls at call center
• Sold business-to-business exceeding daily quotas regularly.
EDUCATION
Office Administration Berkley College Associates in Applied Science, W. Paterson, NJ
Florida Real Estate Bob Fritz Real Estate School Online Course, Daytona Beach, FL
LANGUAGES
Read and write Spanish
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