Sales Service

STEVEN MICHAEL KNOTEK

*** ********** ****, ********* ***, Spring Lake, NC 28390

Cell Phone: 910-***-****

Email: ***********@*****.***

EXPERTISE: Four years successful job performance in diverse, complex, and unanticipated situations as an enlisted service member in the United States Army specializing in information technology, including a twelve month combat deployment to Iraq (2009) (SECRET Security Clearance from the U.S. Army). Four years retail sales experience and managerial experience in a high-volume retail sales environment in a major metropolitan area.

MILITARY EXPERIENCE:

Specialist, U.S. Army Basic Training, Fort Jackson, SC 2008

Specialist, Advanced Individual Training, Fort Gordon, GA 2009

Specialist, Information Technology Specialist, 50th Expeditionary Signal Brigade, Fort Bragg, NC 2009-2012

Help Desk Team Chief for CSC Scania (400-500 person Forward Operating Base) in support of Operation IRAQI FREEDOM 09-10, during which my team completed over 900 Computer Baselines, 700 Account Creations, 700 Common Access Card resets and numerous server modifications and security implementations

Responsible for the welfare, accountability and mission readiness of two Soldiers, ~$50,000 of personal equipment, and more than $1,000,000 dollars in organizational computers and network systems equipment

Instrumental in the installation, operation and maintenance of reliable, customer friendly communications support for the Direct Signal Support Team (DSST) for USCENTCOM and Coalition Allies.

Supervised technical and tactical training for all assigned Soldiers

Enforced network security and integrity procedures for the Secure and Non-Secure networks, Voice Over Internet Protocol (VOIP), and Defense Service Network (DSN) networks

I am medically retired with a veterans 10 point preference do to a 30% disability rating from VA.

Supervises, installs, operates and performs unit maintenance on manual automated telecommunications equipment that may link mainframes, minicomputers and microcomputers to network; uses various protocols and topologies, including local area networks and wide area networks.

Skill level 10: Installs, operates and maintains telecommunications and automated message switching equipment; performs network troubleshooting and problem diagnosis; performs tests to check signal flow and linkage to other installations; maintains records of message activity.

MILITARY AWARDS:

Army Commendation Medal

Good Conduct Medal

Army Service Ribbon

Overseas Service Ribbon

National Defense Service Medal

Global War on Terrorism Expeditionary Medal

Global War on Terrorism Service Medal

CIVILIAN EXPERIENCE:

Manager, Marc’s Department Store, Cleveland, OH 8/2007-10/2007

Responsible for supervising 40 retail sales personnel and the daily operation of a high volume discount retail chain store

Produce Supervisor, Strongsville, OH 2000-2004

Responsible for supervising two employees and the stocking of fresh produce daily

EDUCATION:

MA, Masters of Science Administration, Central Michigan University, MI (Pending Thesis Completion) (~2012)

BA, Education and Science, Bowling Green University, Bowling Green, OH 2007

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