Customer Service Sales

Adrian Cho’ han

Tel: +447*********

E-mail: ******.******@*******.***

A professional and motivated individual with a solid background in customer care and customer sales.

Experience gained in companies at the forefront of service and innovation whilst operating in complex and

heavily regulated environments. Enjoys taking on new challenges as such opportunities are reflective of key

strengths in analysis, leadership and communication. Consistently works to the highest professional standards

with a strong focus on innovation and integrity.

CURRENT CAREER

July’ 12 to Date

Central School of English

English Teacher

CELTA certificated English Teacher working with international Students. Core tasks include evaluation of student

necessities, classroom management planning, preparing and delivering lessons to a range of classes and age groups

preparing and setting tests, examination papers, and exercises, marking and providing appropriate feedback on oral and

written work.

Coordination with various departments to carry out commercial budgets and developing social and cultural events.

CAREER HISTORY

Babelia Formación

After only having worked at Babelia for one year I was soon p romoted to a Business consultant.

Listed below are my current responsibilities.

May’08 June’ 12

Business Consultant

Working as a Business consultant my main tasks were Call calling clients, arranging meetings and then performing a

presentation. My job was to sell our Academy, Following strict guidelines and internal Procedures developed by Human

resources and myself. I assumed responsibility for different key areas of the company from marketing, First contact, sales,

approving Teacher selection and customer satisfaction. Coordinating Client needs to Human resources and the head of

studies ensuring best value delivered.

Implementation of new growth delivery structure

Investigation and introduction of innovative software systems used for Teaching English.

Introduction

May’07 to May’08

Babelia Formación, English Teacher

Representing The academy Teaching English in Companies in various sectors from the Financial District to internet

marketing companies, food and beverage, Health and safety and The Spanish Military, in the time I had fulfilled this role I

had, had a key role in reshaping the organisation and development of Human Resources in terms of consultation on further

language courses.

Jan’04 to Apr’07

Logista, S.A., Imperial Tobacco.

I was in charge of managing a team of Teachers, Teaching throughout the company From Human resources to Warehouse

staff also taking on the responsibility of Teacher schedules, time keeping, Teacher substitution and general development

of each Teacher. Aprox (10 Teachers) this role provided a general focus on management of staff.

To provide personal development, coaching, and support to all Teachers ensure the delivery of objectives and

the effective day to day management of their schedules and class preparation.

To ensure that all Teachers are competent against industry and company standards through effective

management of competency.

Jun’02 – Dec’03

GNER LTD Travel Centre Kings Cross Station

Customer Services Representative

Delivering Excellent customer service, whilst performing catering duties onboard high speed train service from Kings

cross station to Edinburgh station, frontline customer services, Operating points of sales (Trolley service, Kitchen duties, 5

star restaurant service, Bar service and first class passenger service). Ticket sales and checks performed as well as giving

connection information and PA announcements upon arrival and departure of each station down the line.

Page 1 of 2

Leading a team of Customer Service Representatives working as Weekend acting Manager, providing clear

direction and leadership by example, to ensure the highest level of quality and profession alism is devolved to all

employees reflecting in customer service delivery.

Maximise financial performance by identifying areas of growth, potential cost savings and exploiting revenue

opportunities whilst managing agreed budgets effectively.

Implement effective processes to ensure all employees are briefed as necessary on company matters including

safety, company strategy, products and promotions and use this constant engagement with employees to develop

ideas and deliver continuous improvement.

Identify and recommend areas for change and challenge current practises of working to become more Customer

focused, efficient and profitable.

Work in partnership with suppliers and other third parties (Catering Supplier, Onboard cleaning staff and station

staff.) and understanding the business benefits that are delivered from this.

Oct ’94 – May ’97

McDonalds Restaurants

Assistant Manager

I was responsible for the management and performance operation ally and financially of Busy drive-thru store based at

Peterborough

Lead, motivate and develop Kitchen, Sales Team (P.O.S) and Cleaning Teams.

Implement auditable processes and procedures to ensure that robust stock control and employee cost controls were

in place.

Maximise all Team members maintaining a well, run Productive sales Team, breaking sales records.

EDUCATION & DEVELOPMENT

Diploma online Fashion illustration Milan Fashion campus

Diploma in Fashion and Design, London College of Fashion

Cambridge Certificate TEFL (Teach English as a foreign Language)

Cambridge Certificate CELTA (Certificate in English Language Teaching to Adults.) University of Cambridge

Bretton Woods Community School, Peterborough

7 GCSEs including English and Mathematics.

Certificate in Communication and Presentations. Westminster, London

LANGUAGES

- English: Native language.

- Advanced level Spanish written and spoken.

COMPUTER KNOWLEDGE

- Proficiency in Windows environment: Word, Excel, Access, Power Point.

- Advanced Level Internet Domain email, Navigation techniques and search patterns.

- Photoshop illustrator, Dreamweaver and coral draw.

References available on request

Page 2 of 2

Contact this candidate