Dispatcher Lead / Supervisor
Resume:
Patricia F. Chatham
Kingwood, TX 77339
*********@*****.***
Objective
Seeking a challenging and responsible position, utilizing abilities developed through experience with the opportunity for professional growth based on new challenges and performance benchmarks. I am fluent in English and speak some Spanish, however I posses an eagerness to become equally fluent in Arabic.
Experience
Versalink Media, LLC – Conroe TX
206-A South Loop 336 W. #288, Conroe, TX 77304
General Manager: Christopher McCormick / 832-***-****
May 2009 to Present
Dispatcher lll / Lead
In charge dispatching Cable Service Technicians / System Maintenance Technicians
Implementation and development of the Azar Dispatch System processes
Dispatching of “Positive Work Order”, (New Installs, Reconnects, Restarts, Upgrades to service)
Prepare routing/dispatch report.
Provide daily and consistent traffic control and support for service and maintenance technicians.
Perform customer service support at CSI / IS levels for all Windows Based Operating Systems when necessary.
Process and prioritize incoming calls and route to the nearest and most available technician
Maintain contact with all units on assignment and maintain their status and location
Suddenlink Communications - Houston, TX
4103 W. Lake Houston Parkway, Kingwood, TX 77339
General Manager: Brenda Suire / 281-***-****
October 2004 to Present
Dispatcher lll/Trainer/Lead
In charge dispatching Cable Service Technicians / System Maintenance Technicians
Dispatching of “Positive Work Order”, (New Installs, Reconnects, Restarts, Upgrades to service)
Verify overnight calls from Tyler call center. Categorize, assess and organize for in house and contract labor.
Prepare routing/dispatch report.
Provide daily and consistent traffic control and support for service and maintenance technicians.
Perform customer service support at CSI / IS levels for all Windows Based Operating Systems when necessary.
Responsible for Training routing personnel in routing procedures and reports as well as in CSG billing program. Provide internal support to routing department personnel, including previous supervisor.
Convergys Corporation - Houston, TX
12031 North Freeway, Houston, TX 77060
Team Leader: Mujeebuddin Nazeer / 281-***-****
October 2002 to October 2003
Customer Service Tech Support Rep. 1
CSI / IS support for all Windows Based operating Systems.
SS Cycles Motorsports - Houston, TX
P.O.Box 369, Smithville, OK 74957
Owner: Scott Chatham / 832-***-****
May 1998 to September 2002
Owner Operator
Developed and maintained excel A/R, A/P, Payroll and Inventory Control reports
Recruited new contact sources for Dealer Parts and Accessories
Minor to intermediate mechanical skills that include minor diagnostics of running conditions and repairs for (ATV’s and Watercraft’s) All terrain vehicles and Jet skies. Including and not limited to short block exchanges in watercraft, top end disassembly, preparation to reassembly including water leak test prior to completing engine swap. Changing all fluids in ATV’s and watercraft as well as Carburetor overhauls, all aspects of a full service (valve adjustments on all model of ATV’s, brake adjustments, etc…)
08/90–10/94 Pentastar Services - Tulsa, OK
P.O. Box 21016, Tulsa, OK 74115
Manager: Scott Coulter / 918-***-****
March 1992 to May 1994
Subrogation Supervisor
Prioritize and distribute accident losses
Supervised subrogation unit for efficient operation of collections and negotiation procedures
Monitored Losses to assure proper negotiation of settlement and policy limits
Monitored progress of Lawsuit files
Evaluated and negotiated investigations of accident losses
Negotiated settlements based on contractual liability, degree of negligence for various states and individual policy limits
Trained and evaluated subordinate personnel
Prepared and conducted performance appraisals and counseling /disciplinary sessions
Recommended salary increases promotions and advancement to management
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