Data Analyst
Resume:
MARK GHANAYEM
Dallas, TX 75234
Phone: 972-***-****
Email: ****.********@*****.***
Education:
University of Texas at Arlington (Arlington, Texas; August 1999 – August 2004)
• Bachelors of Science, Management Information Systems
Skills and Knowledge:
Productivity Software: Microsoft Office, AS400 data entry
Development Software: VB.Net, SQL, HTML
Operating Systems: MS-DOS, Windows
Networking: LAN/WAN, Wireless (802.11 (x)), Virtual Network Computing (VNC), TELNET
Work Experience:
JMsolutions (July 2007- January 2009)/DealerTrack (January 2009-Present)
• Data Analyst/Data Integration Engineer
o Support daily data integration processes for business continuity, and maximum delivery of services
Integrate Data for car dealerships all over the U.S. and Canada from a Dealer Management System (DMS) to an online website (AAX/DealerTrack)
o Analyze and resolve level two tickets transferred to Data Team Support.
This includes conducting research, implementing appropriate fixes, and interfacing with other support departments to ensure the resolution meets expected quality guidelines.
Be assigned the most significant and complex technical matters
Responds to client phone, email, and voicemail requests for technical assistance and concerns about software functionality and data accuracy at Level 2 support
o Documents product issues and team processes
o Answers client and team member questions about product functionality
o Responsible for daily communications to other departments and internal business partners on system performance and current open items. This also includes reporting feed status, server issues, and custom data reports.
Coordinate software development and data issues to applicable teams internally
o Advises clients on product utilization best practices
o Coordinate with the Implementations team, the Client Support team and the Infrastructure team on certain aspects of products supported
o Work effectively with and support multiple departments within the company
Coordinate with the Implementation team, the Client Support team and the Infrastructure team on certain aspects of products supported
o Support multiple real time data feeds and troubleshoot issues as they arise
o Escalate issues according to guidelines and protocol, and track to resolution
o Verify software and data issues
o Represent the company professionally in all client interactions
o Continually brainstorm new ideas on how to innovate current processes to make them more efficient and effective
Helped create the idea for a stage environment to test data on
o Built strong relationships with some of our big group clientele
o Participate in on-call rotation (limited to non-business hours and alternates throughout the week with other team members)
o Managed/Maintained SalesForce Reports and Dashboards
o Managed a group of remote Team Members
Managed Tasks
Managed Coverage during PTO
RealPage Inc. (Carrolton, Texas)
• Implementation Team Lead – Affordable (September 2006 – July 2007)
o Assist in identification of solutions to design problems
o Report on project status weekly
o Contribute to process improvement activities
o Build and maintain positive relationships with customers and internal staff
o Manage tasks to meet the assigned project dates
o Gather requirements from both internal and external subject matter experts
o Gather resident data needed to set up new client properties
o Provide guidance to client through the implementation process
o Assist with property training and support for the conversion process
o Troubleshoot resident data and file issues
o Create and provide additional reports as requested to aid in implementation processes
o Oversee projects and daily activities performed by Implementation Representatives
• Implementation Services Representative – Affordable (October 2005 – September 2006)
o Provide accurate, reliable and timely implementations to customers
o Monitor Lotus Notes for day-to-day staff activity
o Provide quick and reliable implementations to customers, trainers, Solution Consultants and Sales Representatives in a multi-tasking environment
o Interface between general Implementation Services staff, management, product developers and MIS
o Perform general office duties at the discretion of the manager
o Coordinate with Business Analyst and managers the training needs and staffing needs for the department, taking into account hiring policies, attrition, and product development
o Become proficient in and assist in the training and development of staff in any new area or developing systems
o Maintain level of expertise through continued training as needed
Contact this candidate