Telecom Analyst

ALICIA HABER

******.******@*****.*** 917-***-****

SUMMARY:

Information Technology Professional with more than seven years progressive hands on experience with AVAYA VOIP, Nortel, Right fax, VM, wireless phones, carriers and

ancillary equipment. Monitor and report on video and audio conferencing activities.

Reporting and tracking of all trends open tickets and other measures to adhere to SLA levels.

Manage and recommend inventory levels and services equipment.

Optimization of voice switches, associated infrastructure and applications trouble ticket

Management and preventive maintenance.

Communication Knowledge:

PBX- Specifically

AVAYA (VOIP)

NEC NEAX 2400

Norstar

Mitel SX 2000/200

Nortel Meridian product line T1 and ISDN ABS Talk

Meridian Mail

MS Office

Call Pilot

Telemate and Meridian Call Accounting

Octel Voice Mail

Video Conferencing

Symposium

Right Fax

Veramark

Taske

Engage

Nice

IVR

Digital Speech

Teleseries

Blackberry Enterprise, Wave Technology (Teleconferencing))

Professional Strengths:

• Contract Negotiations

• Customer Service Focus

• Vendor Management

• Cost Benefit Analysis

• Multitasking

PROFESSIONAL EXPERIENCE:

MANHATTAN PLACE

Consultant 10.10- Present

Coordinate with Telecom Expense Management service provider to develop and maintain a

process for ensuring that all bills for services are received and processed in a timely manner.

Assist TEM Lead in invoice processing approvals, invoice consolidation and development of

process improvements.

AMERICAN FEDERATION OF TELEVESION AND RADIO ARTIST

TELECOM SPECIALIST 09/05- 9/10

Telephone support and product assistance in the selection, installation and maintenance of

products systems and equipment.

Provide leadership and guidance to facilities team ensuring proper support and adherence to

budget.

Maintained overall project plan for duration of project.

Ensured that the project completed on time and under specified budget.

Perform routine MACS track trouble tickets with carriers and vendors.

Daily monitoring and updating trouble management system with issue details and steps to

resolution.

Manage entire Telecom Infrastructure including company PBX, Call Recording, Call Center

and related servers.

BETH ABRAHAM HEALTH SERVICES

09/00-4/05

CORPORATE TELECOM MANAGER

Manage twenty sites, supervising technicians, oversee moves and changes. Support users,

products and voice infrastructure. Wireless device administration including new orders,

upgrades or stolen deactivations. Administered and managed all Telecom and network

contracts, negotiating with major vendors to save millions of dollars annually.

CABRINI MEDICAL CENTER

TELECOM MANAGER 1999- 8/00

Manage on site technician, cost analysis of telephone bills, cellular and beeper usage.

Supervised installation, test and cut over of new systems. Conducted user

Surveys and inventories to develop and quantify user requirements and current level of service.

ST. LUKES ROOSEVELT HOSPITAL

8/98-1999

TELECOMMUNICATION ANALYST

Planning and implementing telecommunications for all sites.

Reviewed and evaluated proposals, selected systems, and supervised implementation.

HOSPITAL FOR JOINT DISEASE

4/89-8/98

TELECOM MANAGER

Identify user needs, install and test communication systems, measure system performance

and conduct detailed system analysis in order to optimize effectiveness. Provide input to

the order and bill processing section in order to maintain accurate billing and inventories

of all systems.

EDUCATION:

Bachelor of Science in Nursing, MCSE, TCY Technology, HTANY Member

Business Communication Review- Certificate in VOIP

Learning Tree International- Certificate in VOIP (Hands –on)

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