Customer Service Quality

JON NEUMANN

*** * ******* ** • BARTLETT IL, *****

PHONE 773-***-**** • E-MAIL: ******@*****.***

SUMMARY OF QUALIFICATIONS

Foodservice Knowledge

• Principles and knowledge of pairing beer and wine with most cuisines.

• Production on grill, oven, sauté, fryer, pantry, and pastry stations preparing for service situations.

• Importance of sanitation, quality, and freshness of ingredients. BASSET & Sanitation Certified.

• Proficiency in importance and accuracy of Inventory, Purchasing and Receiving.

• Knowledge of history and uses of spirits, wine, beer, cheese, meats, and gourmet products from around the world.

• Importance of following a formula/recipe and the chemistry and effects of combining ingredients.

Teamwork

• Maintain and excel at building quality working relationships in high stress situations.

• Longstanding history of working hard, learning fast, and willing to assume responsibility.

EDUCATION

2004 - 2007 Elgin Community College Elgin, IL

Associate of Applied Science in Culinary Management with High Honors

Austrian Team 2006-2007 - Dean’s List: Fall 2004 thru Fall 2007 – BASSET good thru 2/2012

ServSafe Sanitation Certification and Illinois Department of Health Certification good thru 2/2015

Worked for Noble Events Catering at 2004 & 2005 Western Open in Lemont, IL.

Completed FOH and BOH training at Spartan Terrace (School Restaurant) - Phi Theta Kappa

1989 - 1993 Eastern Illinois University Charleston, IL

Speech Communications

TV Production WEIU – TV / Staff Photographer Daily Eastern News

VOLUNTEER EXPERIENCE

2004-2007 Elgin Community College - Culinary School related events

1998-2002 Chicago Cares - Various Charity Events and Fundraisers

EMPLOYMENT

2010 Copper River Princess Wilderness Lodge Copper Center, AK Employee Cook/Prep

2010 Elite Marketing Bloomingdale, IL Trusted Advisor/Demo

2009 Tilted Kilt Woodridge, IL Prep/Line Cook/Expo

2007 - 2008 Parker’s Ocean Grille Downers Grove, IL Internship/Prep/Pastry Chef

2004 - 2007 Sam’s Wine & Spirits Downers Grove, IL Marcey St. Market Associate

2006 Spartan Terrace Elgin, IL FOH Spring / BOH Fall

2001 - 2004 XPRESSTRADE Chicago, IL Overnight Order Desk / Customer Service

Summer 2002 Chicago Cubs Chicago, IL Security / Customer Service

2000 - 2001 GNI Inc. Chicago, IL Back Office Operations / Contract Hire

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