Parts Manager

PRABAKAR S

Cell phone: 00-212-*********

Professional Synopsis

Over 16 years & above experience in Customer Service, Supply Chain Operations encompassing, logistics, pricing, inventory scheduling, warehousing, and Service parts sales

Proven track record in increasing work productivity, cost saving, manpower reduction & creative kaizens & ensuring compliance of various quality measures.

Effective communicator with excellent negotiation skills, leadership qualities & Teamwork.

Organisational Experience

Since Jan’11 ~ till date Toyota Du Maroc, Casablanca Manager – Parts Division

Key Responsibilities

Maintain operational responsibility in the achievement of company’s strategic objectives

Playing a Vital role in Supply chain process overseeing efficient receipt, storage and dispatch wide range of Automotive parts through out the network.

Improve performance through people development and innovation to achieve financial Targets.

Plan, Monitor and evaluate business streams in relation to CS effectiveness and resource utilization

Encourage and demonstrate commitment to working collaboratively and actively worked to reduce or eliminate practices and actions that prohibits overcoming restraining factors.

Adding value to parts business is proactive; challenging the present and looking forward how to improve the business effectively and subsequently improving productivity.

Key results Achieved till now

Introduction of Parts retail to enhance additional sales capacity of 20 million dhm in 6 months

Introduced Market Oriented pricing to boost up Key parts competitiveness in the Market.

Enhanced Sell One Buy One to drive & strengthen process with Small Lot High frequency.

Ensured efficient management in Warehouse, procurement and adequate supply of parts for sales and Aftersales and achieved overall customer satisfaction from 92% to 97%.

Since June’00 ~ Dec”10 Toyota Kirloskar Motor Pvt. Ltd. Asst.Manager - Parts Logistics Division

Dealer Sales operation Set up (Parts & Accessories)

Start up operations for Order process set up at dealerships (All India)

Introduction of Dealer Order types such as Stock order, Emergency order and VOR (Vehicle Off Road) to facilitate dealer on the basis customer requirements & enhance customer satisfaction

Standardization in receiving process at dealership and introduction of SMR (Spare parts Mispacking Report) to track shortages, mishandling during transit & track damages

Instrumental in introduction of Dealer communication Portal in fecilitating queries like Order status enquiry, Back orders status and ETA (Expected Time of Arrival)

Instrumental in establishing Sell One Buy One (SOBO) concept i.e., Max-Max ordering concept to enhance effective ordering and maintaining stocks to support customer satisfaction

Parts & Accessories pricing (Survey, Strategy & Evaluation)

Introduction of Market Oriented pricing to new models for cost effectiveness with comparison to key competitors in Indian market

Survey to conduct competitors price on key consumable parts and price evaluation to benchmark and support pricing strategy

Cost oriented Pricing strategy to overcome cost effectiveness & measures for Past Model parts for all sources including LSP (Local source parts) & Factory Manufactured parts (In-house)

Warehouse & Stores Management

Overseeing the Warehouse /store management and maintaining reduced inventory levels with increased storage efficiency.

Maintaining the stock of material without any variance by conducting stock verification and documentation.

Implementing Standard Operating Procedures within the warehouse and training team members & dealers for maintaining compliance with these procedures and KPI monitoring.

Ensuring quality packaging to prevent goods from getting damaged in transit.

Handling Manpower calculation, allocation and productivity calculation.

Logistics

Managing the logistic functions and negotiating with shippers/transporters for cost effective transport solutions along with truck and volume calculation.

Implementing sales & distribution plans to ensure timely delivery of material.

Handling the fleet of vehicles & transporters ensuring on time delivery, service rate and monitoring transit norms.

Monitoring and analyzing the loss in transit and undertaking measures to control the same.

Materials Management

Meeting customer orders by designing, implementing and monitoring effective procurement schedules along with finalising the specifications of the materials and establishing the quality & quantity limits for effective inventory control.

Streamlining the system and procedures for effective inventory control for ensuring ready availability of materials to meet the production targets.

Parts Procurement

Evaluating the performance of the vendors based on various criterions such as percentage for rejections, quality improvement rate, timely delivery etc.

Coordinating with vendors for timely deliveries and quality checks as well as ensuring timely payments.

Projects and Accomplishments

TWO+ years in Oracle Applications E-Business Suite ( Core member representing Division )

Develop Business Requirements for ERP Implementation and analyze the scope.

Majorly involved in the preparation of Process Flows with documentation.

Involved in the discussion of As-is and To-Be Process flows.

Involved in preparation of MD 50, TE 20,BR 100documentation.

Worked as part of the ERP Taskforce in business process mapping.

Hands on experience with setting-up multi-org structure and setup steps in Inventory, Purchasing, Order Management, and Bill of Material & Work in Process.

Involved in establishment of new Warehouse Set up

Preparation of Layout, area & rack codification.

Deciding Zones and location assignment concept preparation

Operations planning and equipments requirement analysis

Calculation of cycle time and Standard batch creation for new process

Instrumental in implementing process flow for parts dispatch to Regional Parts depot.

Established E-Kanban system ( Ordering & receiving through barcode introduction in Kanban) for new plant set up ( Small car ) for Factory manufactured parts ( In-house production )

Effectively implemented Pick Check Pack operation and eliminated Pick Sort Pack and increased shipping efficiency by 22%.

Plan and implement countermeasures to eliminate Stock-outs / abnormalities in Sales.

Effective implementation / finalisation of Logistics flow of Raw materials for Child components

Restructured system of Dealer Order taking and Process [Vehicle Off Road]

New Warehouse logistics planning – setting ISQ, dispatch planning & sub-route operation

Half yearly and yearend Inventory counting planning ( Stock Taking )

Jun’95-June’00 Page Point Services (I) Pvt. Ltd Sr.Executive-Operations

Period – 5 yrs

At Page point Services (I) Pvt. Ltd [Motorola JV]

• Overall operations Shift in Charge.

• Introduction of E-page services for effective e-mail thru paging services.

• Conduct meetings to convey performance results and seek corrective actions.

• Analyse performance of operators & preparation of reports.

• Prepare Quality trends and initiate actions to improve the quality of outgoing calls.

Accomplishments

Instrumental in Project ( One Ring Delight )

Involved in concept preparation, Testing & Monitoring results

Involved in introduction of E-page services ( Web paging )

Analyse performance of operators & preparation of reports

Enhance customer satisfaction through effective monitoring

Educational Credentials

Master of Business Administration from M.S University, Tirunelveli (T.N) in 2003 ~ 2005

Bachelor of Commerce, APS Commerce College, Bangalore in 1993 – 1995

IT Skills

Frameworks/Servers Oracle Forms & Reports

Databases Oracle8i, Microsoft Access 2000

Operating Systems: MS-DOS, Windows 2000, Windows XP, Windows 2003, Windows NT, Windows XP

ERP: OracleApplications11i (PO,Inv,OM,BOM,WIP)

TOPAS Toyota Parts Automation System

ERP: Oracle Applications 11i

Very Good on: Inv, BOM/WIP, Costing, PO, OM

Modules Knowledge: GL,AR,AP,PO,Inv,OM,BOM,WIP,HRMS,CRMWork-Flow, Sys-Admin

Personal Details

Date of Birth : 8th May 1973

Marital Status : Married

Children : 1 Daughter (9 Yrs)

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