Software Technical Support
Resume:
HAATHIQU IBRAHEEM
Cell: 416-***-****
E-mail: ********@*****.***
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OBJECTIVE
To obtain a challenging position as a Database Administrator/Developer
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HIGHLIGHTS OF QUALIFICATIONS
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•More than 8 years of IT experience
•Experienced in Database administration of Oracle, SQL
•Design, administer, maintain databases, tuning, configure database security, and privileges
•Working experience in Network administration, hardware, software, Technical support, and troubleshooting
•Academic knowledge of WAN protocols
•Hands on experience in various operating system
TECHNICAL SKILLS
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•Evaluate Computer Hardware, Software, and Database
•Install, Maintain, Tuning database, ASM, Monitor performance, database audit, EM, OEM, RMAN, database backup
•TCP/IP, FTP, hardware, software, Troubleshooting, Linux, Unix, AIX, Windows XP, Windows server 2003, Windows NT, Exchange server 2005, Active directory, DNS, DHCP servers, Network cabling, SAN, POS and technical support
•Windows XP, Windows server 2003, Linux, UNIX, AIX, Novel Netware, and DOS
•System Analysis and Design, PL/SQL, Application server, Web development, Dataware house, ETL, RIP, IGRP, OSPF, VPN, Cisco routers & switches
EDUCATIONS
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ACADEMIC
•Bachelor’s Degree in Computer Science
•Graduate certificate in Oracle Database Administration
•Diploma in Computer system Design
•Diploma in Network Engineering
PROFESSIONAL CERTIFICATIONS
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•Windows XP
•Windows server 2003
•Exchange server 2005
•Comptia A+
•Comptia Network+
•Compaq Proliant Server
TRAINING
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•CCNA
•SQL Server 2005
•Linux fedora Core 6.0
•AIX
PROFESSIONAL EXPERIENCES
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Database Administrator 2011 - Current
Simpressions, Markham, Ontario
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•Evaluate and install computer hardware and database software
•Monitor the performance of database systems and co-ordinate secure access and use of database system
•Load computer tapes and disks for database backups
•Provide problem-solving services to database users
•Implement data, software, and hardware security procedures
•Perform routine database start up and shutdown and maintain control records
•Perform database backups and disaster recovery operations
•Support daily operations related to secure databases (Add new employees, remove old employees..)
•Assist employees with database related questions and problems
•Develop website database architecture and determine hardware and software requirements
•Install Oracle database 11g and configure database running on Sun Solaris
•Perform backup and recovery of oracle using RMAN
•Monitoring database health and performance using OEM
Technical Support - Database and infrastructure 2007 - 2008
IBM Canada, Markham, Ontario
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•Team member, building SAN storage
•Tested AS 400 machines with DULUTH program
•Maintained AS400 inventory databases and ensure it is up-to-date
•Ran network Cable with cat 5 and RJ45 jack
•Responsible for the smooth operation of Windows, Exchange, Novel Netware Servers
•Maintained and supported user account problems in Active Directory, Configured and applied group policies to Domain, Site, Domain, and Organizational Unit
•Deployed mass distribution of software updates through computer account and apply security updates through user account
•Monitored, Analyzed and ensured optimal Server usage, and network performance
•Configured Routers, Switchers, printers, and IBM point of sales (POS)
•Assembled, upgraded, installed operating systems, configured drivers, trouble shoot, diagnosed and repaired hardware, software, Desktop, Toshiba Note book and IBM’s Lenovo notebook
•Updated virus Data file, patches, recovery procedures
Network Engineer 2003 – 2007
Net plus – Canada
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•Configured, installed, maintained, PCs/Laptops, printers, wireless and other network/attached devices, and accessory devices.
•Configured and managed print server, file server, IIS server, and Antivirus software server using VMWare
•Ensured all desktop PC's and laptops are set up with an automated systems backup procedure
•Co-ordinated with service vendor suppliers for hardware/software problem resolution
•Responsible for installing and maintaining the infrastructure to support network, such as cabling, wiring closets, racks
•Add/remove/change requests pertaining to moves and assignments
•Prepared weekly, monthly management reports
System Administrator 2000 – 2003
Just in Time Limited
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•Provided support for all PC applications and not limited to database spreadsheets, telefax client. Anti-virus, Email, office suite of products and other software products as required
•Maintained and supported phone system with moving extensions, resetting passwords, supported hardware and follow up with the vendor
•Understands and utilized PC automation tools (PC Imaging, Remote Access, etc.)
•Troubleshoot daily network problems, such as connection to server issues, monitor network traffic
•updated antivirus files, documented observations
•Cleared temporary files, and improved performance
Educational Qualifications
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•Bachelor’s Degree in Computer Science
•Certificate in Oracle Data Base Administration
•Diploma in Computer System Design
•Diploma in Network Engineering with Distinction pass
•Microsoft Certified Professional
Certifications
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•Installing, Configuring, and Administering Microsoft Windows XP Professional
•Managing, Maintaining, a Microsoft Windows Server 2003 Environment (Active Directory included)
•Implementing and Managing Microsoft Exchange Server CompTIA Network+
•CompTIA A+
•COMPAQ Proliant Server
Training
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•Cisco Certified Network Associates (CCNA)
•SQL Server 2005 (70-431) Implementation and Maintenance
•Linux Fedora Core 6.0
•AIX
References Available on Request
Contact this candidate