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Quality Assurance Software

Garner, NC
August 13, 2012

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Jean E. Pierre-Louis

*** ******* ** ***********, ** 27596

Cell - 919-***-****


EDUCATION: To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the business environment.

North Carolina Central University

Bachelor of Science in Computer Information Systems

Graduated: May 2010

TECHNICAL CERTIFICATIONS: Comptia A+, Comptia Net+, Comptia Security+


February 2011 – Present

Quality Assurance Tester, Vistronix Morrisville, NC

• Defining a testing strategy, test plans, schedule and requirements based on an understanding of product functionality and architecture

• Developing and executing test plans using Automation tools

• Documenting, tracking, and communicating test plans, test results, analysis, and unresolved problems

• Monitoring problem resolutions and verifying through retests

August 2010 – February 2011

System Administrator, Franklin County Health Department Louisburg, NC

• Perform system administration duties on databases, applications, and other servers including debug, maintain, upgrade, and general support.

• Rigorously create and maintain documentation for all processes and procedures.

• Lead, train and support the daily activities of staff.

• Manage & troubleshoot networks, intranet & internet connectivity throughout the organization.

• Provide basic to intermediate office productivity and internally developed application support for users

• Performing backups and disaster recovery plans.

June 2010 – August 2010

Data Analyst, GlaxoSmithKline Durham, NC

• Perform data migration for internal users

• Provide training for new users

• Troubleshoot and verify any user issues

• Provide daily reports for users and managers

Feb 2009 – June 2010

Quality Assurance Specialist, Design Facilitator Raleigh, NC

• Performing quality assurance testing and integrity checks on

All software products using agile development.

• Reproducing customer issues and assisting developers with fixes

• Developing methods for ensuring a high level of software quality

• Verifying patches and bug fixes

• Recommending and implementing process improvements

June 2009

IT Technician, Peak Systems, Raleigh, NC

• Perform data migration and imaging

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

• Install and perform repairs to hardware, software, or peripheral equipment including printers and scanners.

• Provide Tier-1 client technical support for Enterprise users


Operating Environments: Dell PowerEdge 600SC, Microsoft Server 2003/2008, Windows 95-Windows 7, RHEL, JIRA, Active Directory.

Business Tools: Office 2007, Office 2010, Microsoft Project, Microsoft Visio,

Documentum, Lotus Notes 8.5, Norton Ghost, Symantec endpoint

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