Product Manager

CAREER PROFILE

Experienced sales person and product manager with proven success in the enterprise storage industry. My entrepreneurial and innovative spirit has gained me considerable peer respect. My inherent interest in market trends and dedication makes me a strong candidate in this industry.

AREAS OF STRENGTH AND EXPERTISE

* Technical Sales

* Presenting & Training

* Process Implementation

* Strategic Planning

* Sales Methodologies

* Communication

* Business Analysis and Development

* Hunter Mentality

PROFESSIONAL EXPERIENCE

IBM Corp. Austin, TX 1988

Product Manager

* Managed IBM’s data protection and storage management software suites: IBM Tivoli Storage Manager and IBM Tivoli Productivity Center

* Created and implemented new initiatives that increased team productivity and customer retention rates

* Owned product lifecycle specifically: requirements, design, budget and negotiations

* Created product marketing plans and deliverables which included, copywriting, white papers, education material, manuals and presentations

* Key speaker at local IBM customer briefing centers

* Generated various sales and marketing trend analysis and forecasting reports

* Traveled world-wide evangelizing to direct customers and business partners

* Responsible for RFIs, RPs and conducting on-site strategic analysis and proof of concepts

* Successfully maintained relationships with resellers, distributors and OEMs

* Team lead of 8 sales responsible for all training and mentoring

* Engineered and maintained several Lotus Domino databases used by sale and support

Dell Computer Corp. Round Rock, TX 1996 - 1998

Senior Technical Lead

* At times responsible for internal and external phone support: multiple operating systems, client/server applications, network connectivity, user accounts, email and PC hardware

* Trained new technicians on all software products and procedures

* Developed, documented, implemented and monitored and escalation work-flow

* Member of the internal enterprise software deployment team

Apple Computer Inc. Austin, TX 1995 - 1996

Sales Specialist

* Responsible for a high volume in-bound and out-bound calls from K-12 teachers and administrators

* Provided sales forecasts to the management

* Exceeded all company monthly sales quotes for twelve consecutive months

* Business unit help desk responsibilities

EDUCATION

2012 Business Management and Communications

Bachelor of Science - Excelsior College, Albany, NY

2008 Construction Management

Associate of Science - Austin Area Community College, Austin, TX

PROFESSIONAL CERTIFICATIONS AND TRAINING

* May 2009 – Mandel Communication – Presenting in the Customer Environment

* March 2009 – Pragmatic Marketing – Pragmatic Marketing Certification

* March 2007 – Insight into Tivoli Acquisitions

* January 2007 – Sexual Harassment Training for Managers

* January 2007 – Recognizing & Preventing Workplace Harassment

* February 2005 – IT Infrastructure Library (ITIL) Foundations Certification

* September 2003 – IBM Software Group Professional Accreditation

* April 2001 – Creativity & Igniting Innovation in the Workplace

* February 2001 – Signature Selling Method (SSM) Certification

* December 1999 – IT Infrastructure Library (ITIL) Foundations Certification

* December 1999 – Information Systems Examinations Board (ISEB) Foundation Certified

* 1998 – Fred Pryor – Project Management

TECHNICIAL CERTIFICATIONS

Tivoli Certified Consultant

* January 2003 – Tivoli Storage Manager V5.1 Implementation

* December 2001 – Tivoli Storage Manager V4.1 Implementation

* September 2000 – Tivoli SANergy

* December 1998 – Tivoli User Administration Implementation

* August 1998 – Tivoli Deployment Implementation

* July 1998 – Tivoli Framework Implementation

November 1997 – Microsoft Certified Systems Engineer (MCSE) – MCP# 379834

March 1996 – Apple Certified Technical Coordinator (ATC)

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