Customer Service Representative

Dominique D. Wilson

**** ******** ***. *******, ** 38106

Phone: 901-***-****

Email: ********@*****.***

Education

The University of Tennessee at Martin

Graduation Date: May 14, 2011

Bachelor’s of Science:

• Major: Management Information Systems

• Minor: Computer Science

Experience

Verizon Wireless (August 2011 – Present)

Customer Service Representative (Murfreesboro, TN)

Interacts with company’s customers to provide them with information to address inquiries regarding their personal, business, or corporate accounts. Sells company’s products and services. Provides excellent customer service skills to more than 60 customers a day. Provides Technical Support for all devices that Verizon Wireless provides. Performs in all metrics within the company.

Bridge Builders (May 2011 –August 2011)

Lead Facilitator (Memphis, TN)

Helps the group focus its energies on a task. Suggests methods and procedures. Helps the group clarify its goals or outcomes. Makes sure that everyone has the opportunity to participate. Monitors the behavior of the individuals. Facilitate the actions and thoughts of high school individuals.

Wendy’s (September 2008 – May 2011)

Customer Service Cashier/Crew Manager (Martin, TN)

Receive orders from customers. Collect more than $1000 plus daily. Give excellent customer service. Awarded Best Customer Service Award for 3 years

Alumni Center Secretary (September 2008 – May 2011)

Answer phones for the alumni center. Plan homecoming events for the university. Work directly with the Vice Chancellor of Student Affairs. Managed an access database to update alumni information.

Boys and Girls Club of Greater Memphis (May 2008 – September 2008)

Computer Lab Instructor

Help assist children with computers. Directed many technological activities for the children daily. Help managed the computer systems. Prepared excel files, word documents, and power points for the parents and children. Helped maintain the Sign-In system

Skills/Accomplishments

• Undergraduate Alumni Council member

• Zeta Phi Beta Sorority Incorporated member

• Alpha Kappa Psi Business Fraternity Incorporated member

• North America Scholar Consortium Incorporated member

• All Microsoft Office Programs

• Visual Basic C++ and Dev C++

• TCP/IP and Client/Server Knowledge

References

Available upon request

Contact this candidate