Customer Service Assistant

MADHAVAN (MATT) KOLAYAMPARAMPATH TELEPHONE: 604-***-**** 1299 – East 62nd Avenue E-Mail: ***********@*****.***

Vancouver, BC V5X 2H2

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OBJECTIVE: LIBRARY PROFESSIONAL

CAREER SKILLS SUMMARY

• Sound knowledge of Literature search using health science databases

• Excellent researcher with proven information management skills

• Excellent analytical, customer service, organizing ,presentation, and team building skills

WORK EXPERIENCE

Information Assistant Sep. 2010-

Minerva Learning Solutions, Vancouver BC

Conducted online search on the business scenario in greater Vancouver

Provided information services on niche market for the newly founded incorporation

Cancer Information Centre Volunteer May 2010- Jun 2011

BC Cancer Agency, Vancouver, BC

Provided information services to patients, families and public on cancer related topics

Assisted patients, families and public in accessing educational materials and online resources

Technical Publications Editor Jul.2009 – Nov. 2009

Central Reference Library, Kolkata, India

• Supervised development of Bibliographic Databases and corrected data online

• Edited the publication titled Directory of Indian Publishers

MLIS Professional Experience Project Dec.2008- Jan. 2009

Surrey Public Library, Surrey BC

Project Title: Information -seeking Behavior of Library Patrons in Surrey, BC.

Project Supervisor: Ms. Surinder Bhogal, Manager, Surrey Public Library, BC

Student Librarian (MLIS PRACTICUM) Aug.2008

Surrey Public Library, Surrey BC

Information desk shadowing and collection maintenance and Shelf -reading

Provided reference and information services to adults and senior citizen

Curriculum Coordinator (Learning Technology) Jul-2007-Nov. 2007

Heartbeat Training International, Cranbrook, BC

Compiled articles from journals and databases to provide input on online learning

Developed user manual to familiarize Online Tutors with Web-based Learning

Curriculum Development Assistant Feb.2006-Sept. 2006

CGA CANADA, Vancouver, BC

Analyzed feedback from 100 online learners and responded to them in a timely manner

Interacted with different stakeholders and developed successful organizational communication

Assistant Librarian Feb.1999 – Jun 2005

Central Reference Library, Kolkata, India

Offered Selective Dissemination of Information Services for 70 research scholars electronically

developed two bibliographic databases and led a team of 35 library professionals

Academic Instructor (concurrent job) Apr.1997 – Jun 2005

Indira Gandhi National Open University, India

Counseled and taught 300 graduate- diploma students (Subject: Learning technologies)

Provided counseling and taught 40 graduate diploma students ( Subject : Information Systems)

ACADEMIC AND PROFESSIONAL DEVELOPMENT

Master’s Degree –Library and Information Studies 2009

The University of British Columbia, Vancouver

Certificate in Information Technology 2001

CMC Limited, India

Undergraduate Degree – Library and Information Science 1987

University of Kerala., Thiruvananthapuram, India

Undergraduate Degree –Zoology 1983

University of Calicut, Calicut, India

PRESENTATION OF PAPERS

Multimedia Content Generation Using HTML: Seminar on ICT in Education; New Delhi, India 2005

Role of Digital Libraries in the Emergence of Knowledge Society, ICDL Conference, New Delhi 2004

Digital Libraries in Distance Education, AAOU Conference, Seoul, South Korea 2002

ARTICLES IN LEARNED JOURNALS AND SEMINAR PROCEEDINGS

National Bibliographic Control in India: Challenges and Promises in Digital Era. In Mangla, P.B and S. Mandal Eds. (2007). National Library of India as an Intellectual Resource. India. Pp.174-186.

Need for an Asian Open Learning Network to Strengthen Open and Distance Education

Asian Journal of Open Learning; available at http://www.asianjde.org/2004v2.2.Madhavan.pdf

ATTENDANCE IN WORKSHOPS

Workshop on Biomedical Informatics and Communications

Indian council of Medical Research and MG Institute of Medical Sciences, Wardha, India, 2009.

One-Day Workshop on Evidence –Based Practice in Health Librarianship

Health Association of British Columbia, Vancouver, June 2009.

One-day workshop on Digital Libraries

The Energy Research Institute, New Delhi; New Delhi, India, February 2004

Excellent References Available Upon Request

Contact this candidate