Management Assistant
Resume:
Courtney D. Crosby
Covington, GA 30016
***********@*******.***
Key Skills
Communication - Interacted with customers at all levels via telephone and email, to ensure successful communication via active listening and probing questions.
Problem solving – Researched and resolved billing inquiries and discrepancies received from inbound customer calls and emails.
Team Player - Assisted co-workers with projects as needed and trained on specific monthly reports.
Systems knowledge - Knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Microsoft Dynamics Great Plains.
Experience
2006 – 2010 Safe-Guard Products Intl. LLC, Atlanta, GA
Account Receivables Representative
• Performed daily collection calls on assigned past due accounts and recorded results of calls in Great Plains software.
• Reviewed customer accounts on a daily basis to verify debits and credits had been applied accurately to their accounts.
• Created invoices which allowed customers to see their outstanding balances and credits that had been applied.
• Responsible for preparing and completing monthly commission data reports for management onto Excel spreadsheets.
• Trained co-workers on procedures to complete monthly reports.
2005 Discover Staffing, Roswell, GA
Credentialing Analyst with Choice Point, Inc.
• Evaluated and processed potential client applications in accordance to Choice Point guidelines.
• Verified business licenses and other submitted documents by conducting online searches and contacting various agencies by phone.
• Initiated contact and follow-up with applicants to obtain sensitive missing information needed to complete their application.
• Submitted requests for site inspections to confirm business legitimacy.
2003 – 2004 North Carolina State University, Raleigh, NC
Prospect and Research Assistant
• Filed news and magazine articles on alumni, friends and faculty.
• Collected and distributed mail within the department.
• Searched patents section of the local newspaper for NCSU alumni, friends and faculty who have submitted patents.
• Entered patent information into data software.
Education
May 2004 North Carolina State University, Raleigh, NC
Bachelor of Science
• Major: Agricultural Business Management / Concentration in Biological Sciences
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