Warehouse Operations Manager
Resume:
JOHN PATRICK MONNO
Kings Park, NY 11754
***********@***.***
QUALIFICATIONS/SUMMARY
More than 20 years of progressive operational management experience with an industry best wholesale/manufacturing company, a leading domestic/international direct mailing company, a national scientific journal publication and a leading international communications company. Demonstrated people management experience. Possess excellent motivational and team-building skills. Frequent production improvement suggestions. Reputation for maintaining the highest possible quality and productivity.
SPECIAL SKILLS
Knowledge of Microsoft Office, Excel, Word, PowerPoint, Outlook, Web Wise, Reflections, MASS 200 and IBM A/S 400. Received ISO 9001 training.
EXPERIENCE
RUBIES COSTUME COMPANY, Bay Shore, NY 2006-2010
Manager, Production & Shipping Department
Managed staff of 50 while directing daily operations, including domestic & international order processing, stock replenishment and LTL & courier (FedEx, UPS, etc.) shipments. Supervised various additional services – customer service requests, inter-office and inter-company mail.
Created and maintained productivity and error reports to track efficiency and establish accountability.
Established scanning procedures and practices for order picking and packing which significantly increased production and reduced errors. As a result, labor costs were reduced by 31%.
Implemented employee recognition program to engage employees which increased productivity and decreased department turnover.
AUTOMATIC DATA PROCESSING, Edgewood, NY 2000-2005
Manager, Material Management (2002-2005)
Managed staff of 18 while directing daily operations including ensuring all warehouse procedures were adhered to, created and implemented cost reducing measures and continually reviewed and updated quality processes.
Created and maintained Warehouse & Receiving Unit Cost Report for senior management.
Established new error criteria to better track and record errors for QC reporting purposes.
Created and was responsible for Facilities Control position which acted as the liaison between Building Maintenance and Warehouse Operations.
Established and was responsible for Daily Turnover Meeting between day and night shifts.
Implemented use of RF scan guns in the inventory control processes which significantly reduced the amount of manual data entries and increased overall accuracy of the Warehouse.
Additional responsibility of Supplementing Team (March 2003 / 10 staff members) which coordinates supplement inserting process with Client Services and Production departments to update mutual fund prospectuses.
Additional responsibility of Put-Away Team (November 2002 / 4 staff members) which locates all incoming material to mesh or rack locations in the Warehouse.
Supervisor, Merrill Lynch Warehouse Operations (2000 – 2002)
Supervised staff of 20 while directing daily warehouse operations including picking corporate market and daily fulfillment job orders, quality controls, inventory controls and Client Services’ requests.
Created departmental reports to measure efficiency and quality of department workflow which established employee accountability.
Established new operating procedures and practices for quality control checks in department which increased accuracy by 41%.
Instituted a program of hiring full-time associates while significantly reducing the number of temporary staff. As a result, labor costs were reduced by over 50%.
AMERICAN PHYSICAL SOCIETY, Ridge, NY 1999-2000
Manager, Journal Services Department
Managed staff of 40 while directing the overall activities of the Journal Services Department, ensuring that it functioned efficiently and was consistent with the criteria established for quality and timeliness. Supervised hiring process. Approved performance appraisals and advised Supervisors regarding staff development issues. Coordinated and monitored the work assignments for the day and night staff. Determined departmental objectives in conjunction with Director of Journal Operations and served on various task force committees.
Collaborated with Director of Journal Operations and relevant departments to plan for implementation of new technology and procedures.
Created management tools to monitor and achieve departmental objectives.
KING FEATURES SYNDICATE, New York, NY 1979-1998
Assistant Manager, Production & Shipping Department (1988-1998)
Managed staff of 25 while directing daily operations, including printing, production and shipping of editorial and comic art material to 3,000 clients worldwide. Supervised various additional services – client service; inter-office and inter-company mail and messenger service; stock room activities; and purchasing all supplies.
Instituted a direct client service program for 3,000 domestic/ international customers.
Coordinated with outside sales group regarding the shipment of promotional material to various clients, conventions and special events.
Developed and managed the implementation of the computerization of the key activities in the shipping process which significantly increased productivity and accuracy.
Established operating procedures and practices for the production and shipping department.
Managed and implemented the internal/external communication process.
Established information and record-keeping process and procedures.
EDUCATION
BA, Queens College, Flushing, NY
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