Customer Service High School
Resume:
__________________________Ken Krummenacker
US Army Veteran
P.O. Box 17, St. James, NY 11780
**********@*****.***
Education:
- Master of Arts in Liberal Studies- May 2004, GPA: 3.87- SUNY Stony Brook, Stony Brook, NY 11790
- Bachelor of Arts in English- May 1999, GPA: 3.56 (Cum Laude)- SUNY Stony Brook, Stony Brook, NY 11790
- Associate of Arts (Humanities) - May 1997- Suffolk County Community College, Selden, NY 11784
Work Experience:
English Teacher, Grades 9-12, Huntington High School, September, 2002-Present
Responsibilities:
- Planning high-quality curriculum and lessons for Advanced Placement Language and Composition, English 11 Honors, English 11, Humanities, Bible as Literature, Creative Writing, English 9 Honors, and English 9.
- Analyzing formal and informal data to inform instructional design.
- Presenting instruction five times, daily, to both small (5-7 students) and large (25-31 students) groups.
- Delivering dynamic instructor-led lessons in literary understanding, writing skills, and editing skills.
- Designing, delivering, and managing student-centered, project-based instruction, to include personal videos, PowerPoint presentations, role-playing, research and research paper writing.
- Successfully and efficiently managing groups of students in small and large group classroom settings as well as large group auditorium settings.
- Efficaciously resolving conflicts between students of various socio-economic backgrounds, parental complaints and concerns, and administrative issues.
- Employing cutting-edge classroom technology, to include interactive white boards, projectors, computers, iPad and iPod Touch, and Microsoft programs.
- Keeping detailed and accurate records regarding student grades, attendance, and communications.
- Providing intense one-on-one instruction when necessary.
- Effectively communicating with students aged 13- 20, to include Non-native English speakers.
- Effectively communicating with parents regarding expectations, goals, and student progress.
- Dealing efficiently and successfully with a variety of personalities.
- Motivating reluctant students to complete assignments and engage the learning process.
- Expertly Proficient in use of Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Smart Notebook software, and eSchool Data Gradebook reporting.
- Proficient in Microsoft Excel and Publisher.
- Turnkey trainer to colleagues regarding best practices in writing instruction.
- Resident problem-solver for colleagues’ technology issues.
- Excellent written and verbal communication skills, to include grammar knowledge and editing.
- Exceptional public speaking skills in presenting information in an engaging manner to audiences of all ages and races.
Tasting Room Salesman, Duck Walk Vineyards, October, 2003-Present
Responsibilities:
- Providing exceptional customer service to local, national, and international visitors.
- Walking customers through a selection of wines in order to ascertain tastes and sell Duck Walk wines.
- Upselling additional products and wine club memberships.
- Conducting informative tours of the history, operation, and products of Duck Walk Vineyards.
- Performing opening and closing procedures (set-up, cleaning, etc.).
Skills:
- Assessing customer preferences in order to find product compatibility.
- Maintaining a cheerful, welcoming tasting room environment for all customers.
- Working effectively as part of a team to ensure efficient tasting room sales procedures.
Volunteer Firefighter, St. James Fire Department, 1997-Present
- Nationally Certified- Firefighter I.
- Suffolk County Fire Academy Certified- Heavy Rescue Operations
Responsibilities:
- Design and deliver instruction to colleagues in use of various tools to include hydraulic spreaders and cutters, hydraulic rams, chain and circular saws, carbon monoxide meters, ice & cold water rescue equipment, Self-Contained Breathing Apparatus, and hand tools (ax, halligan, lock pullers, etc.).
- Design and deliver instruction to colleagues in vehicle extrication, ice/cold water rescue, search and rescue in smoke/fire filled environment, forcible entry and ventilation.
- Deliver instruction to colleagues regarding implementation of rescue equipment to include stretchers, immobilization equipment, AED, oxygen administration, and various other first aid devices.
- Design and deliver instruction to colleagues in Occupational Safety Hazard recognition as per OSHA and NIOSH standards.
- Participate as member of Recruitment and Retention Committee.
- Respond quickly and safely to emergency fire and medical calls.
- Provide first aid, fire suppression, and rescue operations as needed.
- Maintain equipment to the highest level of readiness.
- Participate in non-fire related functions, such as dinners, fund-raisers, monthly meetings, and trainings.
Leadership Roles:
- Union Representative, Huntington High School, 2010-present
Direct liaison for over 100 teachers to upper level union officers.
Resolved daily issues and questions regarding collective bargaining agreement.
- Team Leader, LICARES Technology Grant Team, 2010-2012
Responsible for writing mini-projects to incorporate technology into the classroom for up to $5,000 per school year.
Facilitated training with BOCES Trainer throughout school year.
- Grant Writer, Huntington Foundation For Excellence in Education
Created and wrote grant to purchase 30 Apple iPod Touch devices and an iMac computer for use in the English and Science classrooms- Awarded in Spring, 2011.
- Captain, Heavy Rescue Company, St. James Fire Dept. 2006-2008
Responsible for Rescue truck and equipment valued near $1 million.
Responsible for creating and conducting training in vehicle extrication, ice rescue, water rescue, forcible entry, and various other rescue scenarios.
Conducted monthly meetings and maintained records of personnel.
Coordinated efficiently with the Chiefs’ Office to ensure excellence in operations.
- OSHA Instructor, St. James Fire Dept., 2000-Present
Responsible for instructing other members in health and safety at the firehouse, responding to emergencies, and on the scene of emergency calls.
Additional Information:
US Army paratrooper, 82nd Airborne Division,1993-1996 (Regimental Paratrooper of the Month & Quarter, Divisional Paratrooper of the Year Runner up, 2 Army Achievement Medals, Honorable Discharge)
Member of American Legion
Moderate fluency in Spanish language.
Experienced in AED, CPR and First Aid procedures (former NYS Certified EMT).
Valid NYS Driver’s License.
Published poet.
All around good guy…
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