Customer Service Sales

Daniel Cayer

****-*** ******* **. ******* ON

Phone: 647-***-****

M3J 3S8

****************@*****.***

Objective

To obtain a position in a fast paced, growing organization that can utilize my experience and strong interpersonal skills in an environment with room for advancement.

Experience:

Dollarama, Keyholder

December 2011- Present

Processes sales transactions, returns, and special orders, and ensures that all related documentation is accurate and complete. Serves customers in a professional, courteous, and timely manner.

Provides support in coordinating activities with the Company’s objectives, performs sales duties and assists in store merchandising programs. Performs administrative functions including tracking, ordering, and managing inventory, ensuring store security

Keep the store manager well informed of activities and significant problems.Responsible for the processing of shipments, organization and set-up of the warehouse area in keeping with all policies and procedures and in a clean and safe manner.

Provides training and provide feedback to sales associates Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner. gs to maximize retail selling space.

Assemble and set up displays for promotions.

Carries out supervisory responsibilities in accordance with the organization's policies.

February 2010- April 2011: HomeSense, Toronto, ON

Merchandising Co-ordinator

- Provide ongoing, prompt, courteous service to all customers

- Responsible for replenishing our fixtures, bunks, and shelves, processing and preparing merchandise for our sales floor, and helping to process new shipments and organize our warehouse area.

-Responsible for the processing of shipments, organization and set-up of the warehouse area in keeping with all policies and procedures and in a clean and safe manner.

-Demonstrate a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines.

-Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines.

-Help decide which items should move from the backroom onto the sales floor, trains sales associates, and monitor markdowns.

-Understand and be knowledgeable of operational standards and monitor home and decor zone's performance and execution against these standards.

-Able to meet the physical demands of the job: able to lift to 50 kg.

-Provide weekly updates on objectives and identify any issues or opportunities pertaining to merchandise sales floor.

-Review weekly merchandising updates and support communication of change to merchandise presentation, fashion trends, ads, events, etc.

-Assign priorities and provide direction and support in the communication to drive sales and improve merchandise processes.

-Exercise initiative and good judgment with ability to multi-task.

-Develop a plan with our AM of Merchandise to increase sales in underperforming departments and capitalize on high performers.

-Work with our AM of Merchandise to determine the priorities for processing and moving new merchandise to the sales floor within set standards.

- Employee of the Quarter - as voted by store staff for months of December - March 2010/2011

2008 – January 2010: Jeffery Fisher Home, Toronto, ON

Freelance Assistant Designer

- Conduct interviews and establish professional rapport with clients to determine their design objectives.

- Assist in furniture layout, color co-ordination, sourcing fabrics, selecting furniture and accessories.

- Create design solutions that are consistent with client’s preference and budget.

- Perform administrative duties, including answering phones, filing and responding to emails.

- Conduct site checks.

2007 – November 2008: Canadian Living , Toronto, ON

Editorial Assistant, Home Décor

- Assist with managing the research efforts for the Home Décor section.

- Proof reading and fact-checking draft articles.

- Support the Home Décor editorial staff, including freelance writers, picture researchers, photographers and stylists.

- Maintain relationships with press contacts.

2004-2007

Epitome Pictures, Toronto, ON

Reception

Manage incoming telephone calls, email, and faxes, and redirect inquiries as required to appropriate personnel.

Greet and screen visitors and direct them to other staff as appropriate.

Answer directly requests for information about Epitome’s campaigns and services.

Develop and maintain the information resources manual addressing a range of information requests.

Receive and distribute incoming mail and deliveries. Organize outgoing mail, couriers and taxis.

Produce memos, reports and other correspondence.

1999 to 2004

TD Canada Trust Bank, Toronto, ON

Bilingual POS Representative

Provided technical, administrative and balancing support for terminals for mid-market / corporate merchants, sales reps and bank personnel.

Liaison with merchant sales, credit, branches and corporate merchant visa in the implementation of POS terminals.

Education

2008–2009

Sheffield School of Design, Ottawa, ON

Accredited professional design and decorating diploma

1992–1994

International Academy of Merchandising and Design, Toronto, ON

Retail Merchandising diploma

Languages

Fluent in English and French.

Technical Skills

Windows 95/98/2000/NT/XP

References are available on request.

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