Construction Management Professional

Brent Willbond

San Diego, CA *****

Summary

More than six years diversified management experience. Formerly, worked as Field Manager for one of Southern California’s leading home builders. Also, experience as a Project Manager and in a highly technical software environment operating a sophisticated sport-oriented software system. Additional experience working in public relations and communications. Highly creative communications professional with excellent computer skills.

Key Strengths and Abilities

--- Skilled in getting results

--- Experience in computer systems and software

--- Highly knowledgeable about confronting problems

--- Expert in building positive relationships

--- Capable in multi-processing

--- Strong at thinking critically, seeking harmony

--- Capable of cutting quickly to the core of an issue

--- Proficient with being a leader

--- Architect of ideas and systems

--- Ability to remember, analyze, and act

Education

Bachelor of Arts Degree, Bowling Green State University, Bowling Green, OH December, 2002

-- Communications; Public Relations emphasis. Minor in Marketing.

Experience

Pardee Homes, San Diego, CA (NYSE: WY)

April 2007- July 2009

Award Winning homebuilder in Southern California and Las Vegas; 2006 Energy Star Partner of the Year & named America’s Best Builder of 2003. $250-million in 2008 revenues. 740 employees. Subsidiary company of the Weyerhaeuser Corporation.

Field Manager

Reported to Director of Customer Service and Vice President of Construction. Performed quality assurance inspections on homes during various stages of construction process, citing issues or problems and coordinate repairs. Evaluated & addressed homeowner concerns and issues; managed any work needed.

-- Provide current homeowners with prompt, efficient, and quality follow-up to concerns; Received highest average survey score in independent survey of homeowners by JD Power and Associates.

-- Member of Pardee Homes Six Sigma Teams; Using the DMAIC approach, developed solutions to company issues that improved speed, accuracy, and cost effectiveness with our building processes saving the company over $400,000 per quarter.

-- Ran Quality Assurance over 100 homes during multiple construction phases; won Pardee Homes “Home Complete Award” for having lowest number of issues.

--- Maintaining quality control through numerous daily inspection checklists and punch lists.

--- Responsible for initiating and maintaining jobsite safety programs, status reports and schedules

Grotto Custom Wine Cellars, Aliso Viejo, CA

June 2006 - March 2007

Orange County Wine Cellar company specializing in building of custom wine racks, doors, glass, and cooler units.

Project Manager

Focused on managing multiple crews during installation of small closets (100 bottles) to large rooms (20,000)

-- Managed and supervised crews of 2 to 6 people daily creating polished finish product under deadlines.

-- Communicated daily with manufacturer, main office, customer, and sales department in effort to create perfect product and experience; Improved productivity by cutting 2 days off installation time by improving lines of communications.

--- Created, managed and conducted weekly staff meetings to ensure scheduled completion dates and improved current communication processes to save time and money for the Company.

KB Homes, San Diego, CA (NYSE:KHB)

December 2005 – May 2006

Fortune magazine’s #1 homebuilder on 2006 list of “America’s Most Admirable Companies.” Company specialized in high quality homes in 15 states. $9.4-billion revenues. 6700 employees.

Assistant Superintendent

Reported to the Area Construction Manager. Recruited from Pulte Homes for San Diego position by KB Home. Responsible for assisting in managing, maintaining and monitoring the start, construction and closing of million-dollar homes. Coordinated and managed the inspection process, customer concerns and relations.

-- Assigned to KB’s Buckingham project as Assistant Superintendent; the largest and most expensive lines of homes KB has built to date; Kept building on tight 128 day schedule without going over budget.

-- Given complete authority to oversee two (2) closed communities in Oceanside involving over 300 homes; Saved KB Homes salary of customer service position of approximately $68,000 annually by taking on two positions at once.

-- Stressed building positive relationships with homeowners after they had a negative experience; Able to get JD Power survey scores from low 60s to upper 90s in measure of satisfaction in home buying experience. Developed reputation as one able to re-build positive relationships

--- Oversaw back-end of new home construction and warranty on daily construction process of 15+ homes and ensured building procedures/process met city code regulations and OSHA safety requirements.

Pulte Homes, Cleveland, OH (NYSE:PHM)

March 2003 – August 2005

Second largest homebuilder and residential community developer in the US. $14.9-billion revenues. Operates in 53 markets and 27 states nationwide. 13,400 employees.

Back-End Superintendent / Customer Relations Manager

Reported to the Project Manager. Responsible for inspection of houses during all phases of construction acting as troubleshooter and monitoring quality standards of building practices of trade contractor. Verifies the completion of change orders, contract options, and special changes from work tickets. Followed-up with and monitored the progress of homes in the process of construction to ensure that homes were ready and complete prior to closure.

-- Coordinates the workflow and activities of multiple trade contractors in a high-production environment; successfully closed over 15 1,200 square-foot town home units a month.

-- Personally handled “ice damming” issue of 21 town homes during Christmas break which required 2 weeks of 12 hour days; Won “Pulte Professional Person of the Year” and “Funniest Person of the Year” as voted by co-workers and superiors.

Accurately implements exception reports and production schedule, generating daily, weekly and monthly production reports; Assigned complete control and accountability of over 150 homes.

-- Developed relationships with homeowners; doubled customer satisfaction index from quality assurance scoring agency, Morpace, from 50% to 100%.

-- Oversee subcontractors and Assistant Superintendents, and directs building processes. Chosen to mentor and train new hires consistent with the Pulte Home World Class Customer Relations Training Manual.

-- Held sub-contractors accountable for construction mistakes; awarded a trip to Niagara Falls as recognition.

--- Received the Platinum Award for excellence in customer satisfaction; completed “Top Gun Training” which only the top 7% of the company nationwide obtained.

Questec, Inc., Cleveland, OH

April 2003- October 2005

Private sports technology company with software designed to access performance of Major League Baseball umpires.

Regional Project Manager / UIS (Umpire Information System) Operator

Reported to the Director. Responsible for operating an elaborate computer system designed to provide feedback to Major League Baseball regarding their umpiring crews.

-Interacted daily with baseball players, umpires, news writers, and league officials.

Gained reputation of excelling in the performance of UIS operations; Promoted to Project Manager, company flew me to Arizona to train new employees every spring.

-- Evaluated and recorded umpire’s performance for Major League Baseball daily; Data allowed League officials to choose highest quality and best-performing umpires for All-Star game and playoffs.

-- Recorded game video and scoring information for each MLB game in Cleveland; Result: Videos released to news outlets nationwide.

TeamWorks Media, Chicago, IL August 2002- January 2003

A full-service creative media company specializing in sports and entertainment. 30-employees.

Public Relations / Media Production Assistant

Reported to the President. Responsible for assisting in communicating with media. Handled media relation duties for the LaSalle Bank Chicago Marathon (2nd largest marathon in USA).

-- Wrote press releases and scripts for various news outlets including ESPN, Conference USA, and the Big Ten.

-- Produced and edited weekly football video package used by the Conference USA and numerous television networks using Avid editing software.

-- Shot video for and assisted in compiling video packages for the Rolling Stones and Clear Channel; working 3 straight days without sleep to make sure the cameras were always recording.

-- Logged video footage for use in commercials, videos and television specials.

-- Assisted in creation of stage for ESPN show “Around the Horn” and production of “Sunday Conversation” interviews and press conferences relating to sports.

Associations

-- Pardee Homes Six Sigma

Awards & Activities

-- Pulte Homes 2004 Professional of the Year and 2004 Funniest Person of Year.

-- Received completion certificate for Seven Habits of Highly Effective People training.

-- Completed course for effectively managing day presented by Franklin Covey.

-- Completed 16-week mentoring course on customer relations with Pulte Homes.

-- Participated in Greater Cleveland’s Habitat for Humanity.

-- Member of Bowling Green State University Rugby Football Club 1998-2002.

-- Member of Bowling Green State University’s Club Baseball Team 1999-2001.

-- Member of BG24 News Team at Bowling Green State University 1998-2002.

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