Assistant Office

Ana M. Williams-Zapata

Jacksonville, FL *****

941-***-**** • ******.*****@*****.***

OBJECTIVE

To obtain an entry level position in an organization that will allow me to contribute my work experience and education to meet the company’s goals for the potential growth into a full time position upon graduation.

EDUCATION

University of North Florida

Brooks College of Health, ASAHP Accredited

Bachelor of Science in Health

Major: Health Administration

Jacksonville, FL

Expected Graduation: Summer 2011

LEADERSHIP EXPERIENCE

Health Administration Student Association

Current member

WORK EXPERIENCE

Mimi’s Café Jacksonville, FL

Server October 2010-Present

• Develop a process to efficiently deliver food to tables by implementing restaurant guidelines and procedures.

• Ensure that patrons have a positive dining experience, evidenced by frequent returns.

University of North Florida Jacksonville, FL

Student Office Assistant February 2010-August 2010

• Assisted the Director with projects and other related duties assigned.

• Utilized ACEWARE to update course descriptions offered by the Continuing Education department.

• Managed SalesForce to keep in contact with companies interested in products and services that we offered.

Leadership, Counseling, and Instructional Technology Department

Student Office Assistant January 2009-August 2009

• Filed student and graduate records manually.

• Sorted and routed incoming and outgoing mail.

• Assisted professors with various assigned projects.

Doc Auto Service Center Jacksonville, FL

Receptionist/Service Advisor August 2009-July 2010

• Advised customers about routine maintenance and repairs.

• Prepared work orders showing time, cost, and labor estimates for repairs utilizing ALLDATA.

• Filed company documents manually and performed light data entry utilizing QuickBooks.

ACTIVITIES

JaxSports

Team Member

Jacksonville, FL

September 2010-Present

Mimi’s Café Softball Tournament

Participant

Orlando, FL

October 2010

S.T.A.R Certified (Skills to Achieve Results) Spring 2011

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