Mr. Customer Service
Resume:
Thomas Greene
Bangor, ME 04401
******@*******.***
OBJECTIVE: A position in customer service utilizing my excellent communication, organizational, and problem -solving skills.
SUMMARY:
Customer Service Skills
• 4 years working at L.L. bean call center.
• Processed over 14,000 calls over past year.
• Met high quality standards consistently while maintaining a 97% accuracy rate for collecting data for the year 2009.
• Call Efficiency was 13% higher than employee of similar skill and experience.
• Experienced in MS Word and MS Excel and the internet as well as knowledgeable with the fax and photocopying machine.
Retail Skills
• 8 years of retail experience providing product knowledge and excellent customer service to customers on a daily basis.
• Processed daily truck deliveries and maintained backroom.
• Set up store displays to promote sales.
• Restocked storeroom floor when needed.
• 2 years cash handling experience using computerized cash register.
EXPERIENCE:
L.L. Bean Inc. Bangor, ME
Customer Service Rep September 2005 to May 2009
• Received Customer Service Recognition Award for June 2007 and April 2009.
• Processed customer orders for products customers viewed on company website and catalogue.
• Assisted customers with inquiries about use of company website.
• Promoted company promotions and services available to all of our customers.
Bob's Discount Store Belfast, ME
Sales Associate August 2003 to May 2005
• Set up furniture displays and arranged merchandise to promote sales
• Stocked shelves, counters, and tables with merchandise.
• Answered customers' questions concerning location, price and use of merchandise.
• Processed daily truck deliveries and maintained backroom.
Renys Belfast, ME
Sales Associate April 2000 to May 2003
• Stamped, marked, and tagged price on merchandise.
• Stocked shelves, counters, and tables with merchandise.
• Set up advertising displays, arranged merchandise to promote sales.
• Assisted customers with questions customers had about upcoming promotions and sales.
MVP Sports Newton, MA
Sales Associate November 1997 to April 2000
• Sold sporting goods and athletic equipment to individuals in store, utilizing knowledge of products.
• Greeted customers on sales floor and ascertained make, type and quality of merchandise desired.
• Advised customers on type of equipment for specific purposes such as length of golf club, size of grip on tennis racket, weight of bowling ball, length of skis and poles and proper sizing of ski boots.
• Arranged sporting goods department displays for weekly sales promotions.
OTHER WORK EXPERIENCE:
Department of Corrections Boston, MA
File Clerk
Boston Bar Association Boston, MA
Switchboard Operator
Center for Applied Social Research Boston, MA
Research Assistant
Lustig, Glaser, & Wilson, P.C. Newton, MA
Office Clerk
EDUCATION: Northeastern University Boston, MA 02165
Bachelor of Science in Criminal Justice 1988-1994
REFERENCES FOR:
Tracie Clarke-Floor Supervisor
L.L. Bean, Inc. Bangor, ME
**@*****.***
Geri Buffington - Store Manager
Renys, Belfast, ME
**@*****.***
Mary Ann Nowak
266 Village Street
Millis, MA
**@*****.***
David Hunter
269 High Street #2
Belfast, ME
**@*****.***
.
Contact this candidate