NOC Engineer

SALVATORE INGUAGGIATO

** ******** *****, *** ****** NJ 08857 • 848-***-**** • ************@*****.***

EDUCATION

DeVry University, North Brunswick, NJ

Bachelor of Science in Network Communications Management, June 2007

QUALIFICATIONS

• IBM Tivoli NetCool /Proviso

• HP Open View

• Remedy

• Voyence (Network Compliance, Change & Configuration Management)

• Sonus (GSX,PSX,NFS)

• DACS ( TellLabs MetroWatch NGX Element Manager)

• CISCO MGX, PGW

• CISCO ITP

• CISCO IOS, CATOS

• Cisco Routers 4506,6506

• Cisco Switches 2948,2980

• Juniper Border Routers (M Series)

• Juniper JUNOS

• Foundry Switches

• TCP/IP , LAN/WAN, OSI, SS7,SIP

• OSPF, RIP,EIGRP, BGP, MPLS , VPN

• OBIEE (CQMS )

• NETDB (DNS)

• OPENNMS

• Knowledge of UNIX and Windows Applications

• Microsoft Office (Word, Excel, Visio, Outlook, etc.)

• Proficient in Windows 95/98/2000/XP/Vista/Windows 7

RELEVANT EXPERIENCE

Vonage Holdings Corp., Holmdel, NJ June 2008 – Present

NOC Technician

• Work with carriers to troubleshoot and resolve connectivity issues related to circuits (T1, T3, OCn, DS3, and ISDN).

• Work with remote hands to troubleshoot non-response hardware and perform hardware reboots

• Troubleshoot and resolve issues on Cisco GW’s,ITP’s, PGW’s, MGX’s, Load Balancers, Switches, Juniper, Force10, Foundry, Sonus, Tellabs DAC’s & Sun hardware.

• Multinational network stretching over US, Canada, Mexico, and UK over multiple datacenters and collocations

• 2.6 million subscriber network

• Monitored and Maintained Optical Juniper MPLS optical network backbone

• Participated in Implementation of MPLS Structure

• Monitored CQM Data

• Performed Carrier Reroutes

• Monitored 9,000 network system nodes

• Monitored 4,000 servers

• Network Fault and Performance monitoring

• Trouble Ticket Management in Remedy (create, resolve, escalate, and manage through to resolution)

• Performed 911 incident and trouble ticket management

• Performed scheduled maintenance activities as required

Rutgers University, Office of Information Technology, Piscataway, NJ May 2004-Present

Junior Network Engineer

Network Operations Supervisor

• Monitoring Network Stability with HP Openview

• Configuring Network Resources with Voyence

• Troubleshooting network problems

• Maintaining Rutgers DNS

• Routing and Resolving Tickets

• Configuring and Allocating Layer 2 and 3 Resources

• Executing port and host changes

• Monitoring and Maintaining 1900 Cisco devices

• Managing Cisco PIX Firewalls

• Policing Network Resources

• Monitoring and Maintaining OSPF

Senior Project: Bradford Bath and Tennis Club IT Upgrade

Awarded Best Senior Project for the term

• Designed Network Infrastructure & Design

• Installed Underground Cat 6 Lines Between Buildings

• Trained End Users and created Documentation Book

• Created New Web Site and setup SharePoint Services

Contact this candidate