Quality Assurance Manager

JIN HUR

917-***-**** (M) / 718-***-**** (H)

***-** **** ***, ********, NY 11354

******@***.***

SUMMARY:

• Talented manager with over 13 combined years of experience in technical operations and QA.

• Exceptional focus and decisive leadership track record in the management of high-volume, enterprise-level data management and quality assurance systems.

• Reputation for seamless implementation of change programs, process improvements, and IT releases using ITIL (Information Technology Infrastructure Library) best practices.

• Broad SDLC, hardware / software, infrastructure technology, and systems administration expertise, with specialized knowledge of UNIX / Linux, Perl, and Shell programming.

• Incident Management, Problem Management, Change Management.

• PMP Certification, ITIL v2 & v3 Foundation Certification.

PROFESSIONAL EXPERIENCE

Queensborough Community College, Continuing Education, New York, New York

2010-Present

Have taken the following technical courses, and acquired PMP certificate and ITIL v3 Foundation certificate:

• Project management (PMP certification prep I, II)

• IT Service Management (ITIL Foundation)

• Project Management Applications

• SQL (MS Access, SQL Server)

• MS Project 2010

• Intermediate MS Excel 2010

• Java Programming

Explored and exercised the following Project Management skills:

• Project Management tools

• Estimating, Earned Value, Gantt Charts

• Work Breakdown Structure (WBS), Precedence Diagram Method, Agile/Scrum Methodology

• Project Planning and Control, Data Analysis, Risk Analysis

• Statistics and Process Improvement

• Dimensions of the Project Team and Organization and Motivation

• Changes to important process Critical Success Factors (CSF), Key Performance Indicators (KPI) and activity metrics

NYSE ALTERNEXT US (AMERICAN STOCK EXCHANGE), New York, New York

1997-2009

Securities exchange dealing in equities, options / derivatives, and ETFs.

Senior Operations Project Manager (2004-2009)

• Directed a 24-7 American Stock Exchange (AMEX) trading operation comprising 12 producers. Oversaw trading volume management, end of day batch processing, risk management, disaster recovery preparedness, and trading surveillance. Provided ongoing training and professional development in the areas of daily batch cycle, quality assurance, and automated trading systems.

• Introduced an IT implementation process based on ITIL best practices, which reduced change-related operational failures approximately 75%.

• Created an Incident Problem Management framework that eliminated 50% of total Help Desk tickets.

• Led various initiatives involving resource and hardware consolidation, data center consolidation, hardware platform migration, and other strategies that reduced operating costs $2 million.

• Enhanced the exchange’s competitive positioning by initiating a trading systems upgrade.

• Highly interactive with QA, providing substantial training of total quality assurance.

• Data Center migration from “2 Metrotech, Brooklyn” to “86 Trinity Pl., New York” for American Stock Exchange

• Data Center consolidation of Equity & Option trading for New York Stock Exchange and American Stock Exchange.

• Work with a cross-functional team to develop root cause analysis (RCA) and resolve issues.

Quality Assurance Manager / Quality Assurance Analyst (1997-2004)

• Spearheaded a team of 12 analysts that performed manual and automated QA testing on financial IT platforms supporting the AMEX trading operation. Handled multiple project management activities, including resource allocation, scheduling, system implementation, and process monitoring. Served as a liaison to IT Development, Operations, and Communications departments.

• Delivered training sessions on new IT platforms throughout the trading operation.

• Boosted available test time 500% by establishing a $5 million Integrated Test Environment (ITE) covering more than 75 servers and 40 customer applications.

ROSE PLAZA TRADING CO., New York, New York • 1990-1996

Global import, export, and wholesale company focused on bedding products.

General Manager

• Headed daily strategic planning and implementation for the import and wholesale operations.

• Ensured supply of product and optimal market positioning through constant communication with wholesalers, retailers, and manufacturers. Managed budgeting and forecasting, financial planning and analysis, performance tracking and reporting, regulatory compliance, inventory control, quality assurance, and employee training and development.

• Built a team of 11, including a Sales Manager, Import Manager, and operations staff.

• Designed IT systems and applications using specialized programming knowledge.

• Converted inventory management from a manual to an automated system.

EDUCATION & CREDENTIALS

• Master of Science in Management Information Systems; University of Wisconsin, Milwaukee, Wisconsin

• Bachelor of Science in Civil Engineering; Hanyang University, Seoul, Korea

• Certificate in C Programming & Software Engineering; Columbia University, New York, New York

• ITIL v2 & v3 Foundation Certified; IT Service Management

• Project Management Professional (PMP) Certified; Project Management Institute (PMI)

TECHNICAL SKILLS & TRAINING

• Operating Systems: HP / UX, SUN Solaris, Red Hat Linux, IBM RS6000 AIX, Windows 2000 / NT / Vista / XP Sever Workstation

• Programming Languages/Applications: PERL, C Shell, Korn Shell, C language, COBOL, FORTRAN, MS Access, SQL Server, MS Office, VISIO, Remedy, Informatica, HP OpenView, HP Quality Center, PeopleSoft, WinRunner, Network Protocols (NFS, TCP / IP, DNS), Tibco TIB infrastructure, Talarian SmartSockets, ORACLE, HTML, XML, JavaScript, JAVA

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