Robin Profile.

ROBIN SHARMA

Mobile: +91-988*******, E- Mail: **************@*****.*** / **************@**********.***

Seeking assignments in Network & System Administration / Technical Support with organizations of repute in IT sector.

PROFESSIONAL SNAPSHOT

B.Tech. (Computer Science Engineering) with 2.9 years of experience as a Network & System administrator in IT industry.

Presently working as Engineer- End user Support with MICROLAND Ltd., Jaipur.

Conversant in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Proficiency in supporting & maintaining Servers (Windows, Linux) / Desktop / Laptop / installation & commissioning of devices.

Proficiency in supporting & maintaining network / installation & commissioning of Cisco devices.

Proficiency in configuration, installation, integration, deployment, operation and maintenance of Cisco Routers, Switches, Cisco IP Phones and a team player with exemplary communication, analytical, organisational and problem solving skills.

CAREER GRAPH

Nov’2010 to Till Microland Ltd. As a Engineer-EUS.

Sept’2009 to Nov’2010 New Horizon India Ltd.,Alwar As a Network & System Engg.

Nov’2008 to Sept’2009 HCL Infosystems Ltd., Jaipur As a Network & System Engg.

Key Accountabilities (Functional Area)

Networking & System Administration:

Installing, Configuring and troubleshooting application server, database server, desktop, etc.

Installing, configuring & troubleshooting of Network equipment like routers, switches.

Rendering datacenter infrastructure support & maintaining network of large number of clients.

Monitoring installation, administration & configuration of network.

Creating & managing user accounts & assigning access rights to use different application.

Responsible for installing application and antivirus updates.

Taking back up of data and suggesting improvements in operations to make the system foolproof.

Involved in network monitoring and performance tuning.

Commissioning of various equipments and conducting regular tests to ensure the performance capacity of various equipments.

Installation and configuration of Windows 98/XP/2000/2003/Wndows7.

Installation and implementing of Active Directory Service.

Configuring and Installing Nortel and Avaya VOIP Phones.

Monitoring the status and documenting the progress towards resolution of all open incidents

Keeping affected users informed about the progress. All type of Hardware and Software Troubleshooting

Providing end user application software and operating system software support.

Troubleshooting and maintenance of all LAN network, Printers and workstation network connectivity issues.

Installing and configuring PC Software, Hardware, peripherals such as Modems, Printers and CD ROM/CD-Writers/DVD drives

Installing Configuring Troubleshooting of Lotus Notes Client application, Citrix and DBRAS application, Bloomberg systems.

Technical Support:

Providing support to the end users, troubleshoot customer queries and setup of networks on different operating systems and all other Hardware devices.

Extending high-end technical support on various servers and ensuring high customer satisfaction levels through prompt redressal of their problems.

Planning and effectuating predictive & preventive maintenance schedules of various equipments to enhance the equipment reliability and increasing machine up time.

Handling Team of Contractor and Engineer for Execution and installation Purpose with them.

Good knowledge of Remedy and Symphony ticketing tools.

Technical Skills

Certification : CCNA.

Operating Systems : Microsoft Windows 2000 / 2003 / XP / Vista / 2007.

Tools : VMware, Citrix, Lotus Notes, Microsoft Outlook, MS – Office, Outlook Express.

Key Accomplishments

Successfully accomplished key projects:

o Deutsche Bank (DBOI) Global Services, (Mahindra World City) Jaipur as an Engineer-EUS. (Nov.’, 2010 to Till) (On-going).

o Ecourts (Ecourts Mission Mode) as a System officer. (Sept’ 2009 – Nov.’, 2010).

o Seclan (Sectrate LAN) as a Network & System Administrator. (May’ 2009 – Sept.’, 2009).

o HDFC (HDFC Home Loan Ltd) as an Engineer. (May’ 2009 – Sept.’, 2009).

o BSLI (Birla Sun Life Insurance,Tonk) as an OJT. (Nov’2008 –May’2009).

Key Projects Handled

Title: Deutsche Bank (DBOI) Global Services, (Mahindra World City) Jaipur.

Duration: 08 Months. Team Size: 10 members.

Language(s)/Tools/Packages Used: Cisco, Windows server 2003 / 2000, XP, 2007, VMware, Citrix, Lotus Notes, Ms Office, Microsoft outlook and other applications software’s related to Deutsche bank.

Scope: Providing end user support to the client, troubleshooting, installation, configuration, updation of OS and other applications, Vendor co-ordination.

Role: Installing & implementing Cisco Routers and Cisco Switches as well as Server and client machine troubleshooting, installation, configuration, updation of OS and other applications, Vendor co-ordination.

Title: Ecourts Mission Mode Project for Rajasthan High Court, Jaipur / Jodhpur.

Duration: 01 Year 02 Months. Team Size: 01 member.

Language(s)/Tools/Packages Used: Cisco

Scope: Development of a Communication system with all District Courts across Rajasthan with NIC Delhi.

Role: Configuration & Installing Cisco Routers and Cisco Switches as well as Server and client machine installation, troubleshooting of network / Server / User issues, and Training of users.

Title: State Data center & Network Operation Center for Government of Rajasthan, Jaipur

Duration: 04 months Team Size: 25 members

Language(s)/Tools/Packages Used: Cisco

Scope: (SecLAN) Maintenance of various Networks, Severs & Database Servers.

Role: Managing all Layer 2, Layer 3 Activity and handling all leased line circuit, OFC coordinate with BSNL. Providing technical support to Customer.

Title: HDFC (HDFC Home Loan Ltd) for HDFC Home Loan Ltd, Jaipur.

Duration: 04 months Team Size: 01 member

Language(s)/Tools/Packages Used: Cisco, Windows server 2003 / 2000, Lotus Notes, Ms Office and other applications software’s related to HDFC.

Scope: Development of a Communication system with all HDFC Branches across Rajasthan with HO Mumbai.

Role: Installing & implementing Cisco Routers and Cisco Switches as well as Server and client machine installation, troubleshooting of network / Server / User issues.

Title: BSLI (Birla Sun Life Insurance) across Tonk.

Duration: 07 months Team Size: 01 member

Language(s)/Tools/Packages Used: Cisco, Windows server 2003, Lotus Notes, Ms Office and other applications software’s related to BSLI.

Scope: Development of a Communication system with all BSLI Branches across Rajasthan with HO Mumbai.

Role: Installing & implementing Cisco Routers and Cisco Switches as well as Server and client machine installation, troubleshooting network & user issues and handing over the site.

ACADEMIA

B.E. (Computer Science Engineering) from University of Rajasthan in 2008. (Secured 1st division)

CCNA Certified.

PERSONAL DETAILS

Father Name : Nand Kishore Sharma

Date of Birth : 22nd August 1985

Address : B-57 IST Sanjay Colony, Nehru Nagar, Jaipur - 302016, Rajasthan

Contact No. : 014*-********* / 91-988*******

Marital Status : Single

DECLERATION

I, hereby declare that the information given above are true to the best of my and belief.

Place: Jaipur Signature:

Date: (Robin Sharma)

Contact this candidate