Information Security Professional

Jonathan Watkins

*******.********@*****.*** or 937-***-****

PO Box 86 – 428 Canal St. – Port Jefferson, OH 45360

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Excellence in Creative Problem Solving

Professionally and educationally trained to audit, test, and secure networks. Looking to obtain an increasingly responsible position where objective technical ability, proven problem-solving skills, and information systems security knowledge will be used to increase the security posture of a given company.

Areas of Expertise

Information Security * Network Security * Penetration Tester

Linux * Windows Server * Active Directory * MS Exchange

Java * Eclipse IDE * C# * Visual Studio * Backtrack 5 (R3)

Professional Experience

NetGain Information Systems

April 2012 - Present

Technical Engineer

• Utilized problem-solving skills to troubleshoot networks, servers, and VOIP phone systems

• Installed hardware and software as needed

• Utilized command-line commands to configure troubleshoot equipment

• Worked in a number of varied environments as NetGain is a Managed Service Provider

• Maintained IT knowledge through on-going training

• Provided excellent customer service through on-time delivery and prompt resolution

• Granted access control via passwords and Active Directory security groups for users

• Supported over 2,500 devices in the enterprise

One Call Now

November 2009 – April 2012

Knowledgebase Administrator

• Administer and deploy new implementation of KBS (RightNow Technologies)

• Set up business rules and design workflows and workspaces

• Administer Customer Portal interface (HTML, PHP, CSS & proprietary code)

• Deploy development and production environments for customer facing portal

• Write and revise manuals and documentation as part of the SDLC

• Designed HTML templates for emails

• Position was eliminated due to budgetary constraints of project

Reseller/Partner Manager

• Find and identify potential partners and resellers of automated telephone messaging

• Use programming knowledge to explain integration through web services, APIs and XML imports

• Deploy SaaS solution for large clients including NFL teams

(Saints, Dolphins, Titans)

• Develop reseller program and channel partner strategy

• Work with C-Level business partners to increase footprint

Client Support Specialist

• Provided support to users on web interface and telephony platform

• Passed sales leads to appropriate sales team member

• Completed data analysis projects as assigned

• Programmatically solved a logging issue saving the company 60 seconds of log time per entry

Systemax Manufacturing

March 2005 – August 2009

Account Manager (Technical Sales), Infotel Distributors Division

• Grew, mined and managed over one hundred computer reseller accounts

• Accountable for daily sales activity (Calls, emails, sales quota, etc.)

• Met and exceeded sales quota on daily, monthly and yearly basis

• Demonstrated consistent business growth

• Maintained IT knowledge through monthly trainings on product and IT concepts

• Assisted junior employees with sales activities and job details

Education

Bachelors of Computer Science focusing in Information Systems Security

DeVry University, Dayton, Ohio

Expected Completion: December 2012 (GPA: 3.94)

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