Sales Technician

RON A. JONES

**** ***** ****** *****, *************, GA 30045

Phone: 678-***-**** * E-Mail: ***************@*******.***

TECHNICAL SUMMARY:

Software: Windows XP/NT/2000 Prof. Microsoft Suite

Hardware: Routers, Switches, PCs and Promethean Interactive Whiteboard & Projectors

RELEVANT COURSEWORK & CERTIFICATES:

• Communication & Networking, Management, Network +, A+ Certificate Programs

EXPERIENCE:

PC HouseCalls – Technical Support/PC Technician - 2009 - present

Provide end user support including login assistance, wireless device support computer troubleshooting, issue resolution and general wireless session problem solving

Notebook and PC Repair of System Board, CD/Drive, Keyboard, Fan, RAM, and Display

Networking: Ethernet, TCP/IP, LAN, WAN, Wireless, VPN, NIC and connectivity analysis

Take care of all shipping and handling of PC’s and Parts

Track, monitor, and follow up on inquiries or requests to ensure client satisfaction

Forsyth County Board of Education – Technical Support Specialist 2007 – 2009

Setup and install wireless and wired Network connectivity on Notebooks and Desktop PCs

Image New PC & Notebooks for rollout using Altiris Deployment Solution

Notebook and PC Repair of System Board, CD/Drive, Keyboard, Fan, RAM, and Display

Networking: Ethernet, TCP/IP, LAN, WAN, Wireless, VPN, NIC and connectivity analysis

Troubleshooting of Printers, Scanners, and other computer accessories

Troubleshoot, install & maintain Promethean Interactive Whiteboard & Projectors

Wired, tested, check, maintain, and replaced Cisco Switches and Routers

Install & Troubleshoot Software such as Rosetta Stone and Read Naturally

Track and resolve all incoming Tickets from Teachers & Administrators

Educate Teachers and Administrators on the latest software & Updates

Pomeroy IT Solution – 2006 – 2007- Contract

Deliver and setup computer hardware for clients. This includes moving of computers, monitors, scanners, printers, and other related hardware from the setup or storage area to the associate's work area

Install hardware components into computers such as memory, hard drives, sound cards, CD ROM drives, modems, local and network printers, scanners and other components.

Prepare computers for the imaging process by placing them onto a rack, connecting appropriate cables for keyboard, mouse, monitor, power and network. After the imaging process is complete

PC HouseCalls – Computer/Network System Technician 2002 – 2006

Installs, configures, and maintains a variety of computer equipment including Hard Drive, Motherboards, CD ROM, Printers, Personal Computers and data communications equipment

Determines source and nature of computer malfunction using diagnostic and application software. Adjusts, repairs, and replaces malfunctioning equipment.

Setup and install Windows XP/NT/2000 Operating systems and Microsoft Office applications

Performed network administration on LAN/WAN, VPN, TCP/IP, DHCP & DNS Servers switches and routers

Serves as a principal source of information on equipment problems

Promoted marketing and sales during each installation & service call

Field support of all off-site Operations and Sales equipment

AT&T Broadband - HSD/CATV Technician 1998 – 2002

• Perform RF troubleshooting from the tap to the customer’s equipment. Perform troubleshooting for data processing. Perform cable leakage monitoring and logs

Troubleshoot and resolve all hardware and software problems on 95/98/ME/XP/NT/2000

Provided Tech Support for customers via telephone and or at customer’s site

Managed and trained new hires on installation and troubleshooting skills

Administered and troubleshoot all e-mail accounts and Protocols (POP, SMTP,IMAP)

EDUCATION:

Northeastern University - Computer System Specialist Program - January 1994

Millennium Training Center – MCSE, Network +, A+ Certificate Programs – November 2002

Currently taking online Courses 2009

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