Customer Service Project Manager
Resume:
Vilinda Poole
**** ********* **, ***** ******** GA 30088 678-***-**** ************@*****.***
Objective
Seeking a full-time, long term position which will allow me to showcase my ability to supervise, manage, market and direct both people and projects to obtain the most production.
Professional Experience
Fantasy Bridals, Store Manager/Event Planner 2011 – 2011
• Oversee events to ensure all vendors are in place.
• Work one on one with prospective clients seeking bridal wear and event planning services.
• Responsible for opening and closing store and making bank deposits.
• Balanced books using the First Data system.
• Responsible for selecting and buying inventory.
• Secured and decorated venue(s).
• Maintain monthly sales tax report.
Ervin Properties – Utoy Springs Apartments, Property Manager 2009 – 2011
• Maintained compliance with Fair Housing requirements and all applicable laws, codes and ordinances.
• Drafted current leases and rental documents.
• Maintained rent collections and process evictions as needed with CSS.
• Ensured the “peaceful enjoyment” of all tenants by investigating complaints and enforcing lease agreement.
• Scheduled move-ins and vacates via computer based program.
• Maintained property financial portfolio. Prepare and execute monthly deposits. Prepare monthly rent roll.
• Collected monies for rent using various means for late pays.
• Daily visual inspection for any construction needs. Meet with maintenance daily to discuss work orders and grounds maintenance.
• Provided all marketing to ensure 100% occupancy at all times. Create and develop monthly newsletters.
• Provided event planning services for residents to include but not limited to holiday parties, road trips, tickets to sports events and workshops to improve living which included computer classes, resume writing classes and preparing for retirement classes.
Charles & Vinzant Construction Co, Onsite Administrative HR Clerk 2006 – 2009
• Maintained construction site paperwork.
• Scheduled deliveries for construction site.
• Provided safety training per OSHA standards.
• Completed employee verification.
• Processed invoices and bill of lading for shipments.
• Performed coding for payment requests.
• Maintained immigration records.
• Maintained storm water reports.
• Worked closely with project manager with scope of work provided by sub-contractors.
• Handled payroll for general contractor employees.
• Maintained coding for payment for sub-contractors.
• First point of contact for vendors visiting jobsite.
• Provided administrative support for 2 to 4 superintendents.
Norfolk Southern, Dispatcher 2004 – 2005
• Dispatched engineers to train routes.
• Maintained personnel files for engineers.
• Maintained payroll.
• Scheduled work and vacation time for engineers.
• Covered overtime.
Global Brokers, Realtor 2001 – Present
• Work with buyers and sellers for purchase and sell of residential and commercial real estate.
• Worked as administrative assistant directly under broker negotiating contracts.
• Filled in as an appointment setter for BuyOwner while with MLS Realty.
• Maintained contracts for sales and rentals.
• Provided marketing materials for sellers.
• Provided training for new agents.
Northwest Airlines, Customer Service Supervisor 1985 – 2003
• Supervised crew of 20 to 40 employees in airline procedures.
• Worked two years in the maintenance hangar providing administrative support to maintenance managers.
• Compiled daily TAR (ticket agent reports) as an A/R agent.
• Handle customer service issues which arose during normal operations.
• Worked two years in reservations/call center receiving inbound calls.
Education
• GMAC Real Estate Academy – Real estate
• Wayne County Community College – Business management
• Penn Foster – Event Planner
Related Job Skills
Computer literate with several software programs to include but not limited to MS word, Excel, Office Suite, Outlook, QuickBooks and standard rent roll software with the ability to learn new programs with ease.
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